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Warrantywise Case Study #11 – Graham Dove

Every month Warrantywise contact a customer who has received excellent service from us and has encountered a recent repair. This month Warrantywise contacted Graham Dove. Find out what he has to say for yourself here!

Key Facts
Make Model Fault Code Amount Paid
Mercedes GL Various £1670.52

Mr Dove purchased his Mercedes GL from a car dealer in September 2016. When purchasing his new car Mr Dove also received a 12 months Warrantywise Bronze Warranty cover. Soon after, Mr Dove decided to do his research on Warrantywise and came across the Warrantywise YouTube channel. Mr Dove stated, “When I bought my car it had a one year bronze warranty, so I looked up Warrantywise on the internet and looked at the Warrantywise Youtube channel and watched the videos with Quentin Willson and thought if it is something he designed it can not be bad.” Mr Dove then decided to upgrade his cover to Platinum for three years, for added peace of mind.

Mr Dove recently took his Mercedes GL to his local Mercedes garage when the boot lock on his car failed to work. Mr Dove said, “When the boot lock went on the car I took it down to the dealer garage to have a look. They got in touch with Warrantywise to notify them of the problem, Warrantywise then got back to the garage and authorised the repair work to be carried out.”

Due to the garage not having the parts to carry out the repair, the repair was rescheduled for a different day. On the day of the repair Mr Dove was driving to the Mercedes garage when he encountered another problem with the car. He stated, “I was driving to the garage and heard a massive bang and thought I hit a brick on the road. The garage had a look and stated that the airbag had exploded. So once again the garage contacted Warrantywise about the problem and the repair was authorised shortly after.”

Mr Dove stated that he would recommend Warrantywise to everyone, “I would just like to say how very impressed the wife and I are with the Warrantywise cover, I will certainly be recommending you to everybody I speak to as it does what it says on the tin, unlike other warranties we have had in the past.” Mr Dove went on to describe Warrantywise as, “Outstanding, value for money and I would highly recommend.”

“I will certainly be recommending you to everybody I speak to”

Mr Dove was full of praise when describing his overall experience with Warrantywise, he concluded by saying. “My overall experience has been faultless. At the time when I upgraded I thought this is a lot of money to pay on a warranty, but I am so glad I did it, it is well worth the money. Well done on a great business and I look forward to using you again in the future. I would rate this company 5 stars out of 5, and I can not tell you how impressed I am.”

“At the time when I upgraded I thought that is a lot of money to pay on a warranty, but I am so glad I did it, it is well worth the money.”

Graham Dove

Fault Code Amount
Gearbox £4199.45
Turbocharger £3748.06
Engine £3584.88
Gearbox £3542.40
Suspension £2925.28

View more Top Paid Repairs for Mercedes Cars

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