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Warrantywise Case Study #5 – WillIam Miller

Every month Warrantywise contact a customer who has received excellent service from us and has been paid for a repair. This month Warrantywise contacted William Miller. Find out what he has to say for yourself here!

Key Facts
Make Model Fault Code Amount Paid
Porsche Panamera Differential £3577.64

Upon purchasing his Porsche Panamera in November 2014, Mr Miller received a one year warranty from Warrantywise with his purchase, which he decided to extend further for two years, and now states he was really glad he did.

The fault occurred during normal driving when Mr Miller started to hear a grating noise. He took the Porsche to a garage straightaway to have the car checked and diagnostic checks confirmed that the car needed a new front differential. However, ordering the part from Porsche was going to take a minimum of eight weeks, and a further six weeks before they could get the car back in to be fixed, which was not ideal for Mr Miller. He contacted Warrantywise who came and picked the car up and spoke to the garage and found a much better solution in a faster amount of time.

We asked Mr Miller how he found the service provided by Warrantywise,

“Thanks so much to everyone who helped us out, the service was fantastic. You came and picked up the car, spoke to the garage, found a much better solution in a far faster time and returned the car and it seems to be working fantastically, I am really very impressed.”

Mr Millers car is now back with him and fully working. When asked if he would recommend Warrantywise to friends and family he said,

Yes and yes! your service was fantastic. The best part was both you and the garage doing the repair kept us constantly updated and set realistic timeframes that you adhered to. I was expecting a real struggle getting the claim through, but was really pleasantly surprised at how quickly and efficiently you helped get my car back on the road.”

Further going on to describe Warrantywise as,

“Helpful, efficient and good communicators”

Mr Miller described his overall experience with Warrantywise as,

“Fantastic experience from start to finish, nothing was too much hassle and Warrantywise have communicated very well and made me feel like a valued customer. I would have no problem recommending you to anyone and you have put my faith back in warranty companies if anyone is hesitating I would definitely tell them to go ahead, we saved thousands!”

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Warrantywise work in partnership with global feedback engine Feefo, and were awarded their Trusted Merchant award for 2014.

Click Here to read what our customers say about us on Feefo.


Thanks for reading. Make sure to stay tuned to the Warrantywise blog, FacebookTwitter and Instagram for more great content throughout 2016!


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