Extended car warranty giants Warrantywise can now boast a 95% positive customer satisfaction rating, a first for not only them but for the car warranty industry as a whole.
Warrantywise will add this accomplishment to the Trusted Merchant Award they received in early 2014 for achieving a 90% and above positive customer rating for the whole of 2013.
Customer satisfaction sits proudly at the forefront of the Warrantywise mindset, with the company taking a positive and refreshing approach to ensuring the journey their customers take is an enjoyable and fruitful one. Warrantywise work with global feedback engine Feefo to maintain this all important customer interaction.
Of the accolade, Warrantywise Marketing Manager Richard Hodges said: “The system Warrantywise employ ensures all customers are given the opportunity to give us vital feedback about the service we provide. We need to know if at any point the customer hasn’t had the very best experience, so we can strive to eradicate any issues in the future. It is a continuous improvement exercise that provides us with a fantastic tool to prove to potential customers that they will receive not only the highest level of used car warranty protection, but the highest level of customer service too”
Here are just some of the customers that Warrantywise have provided excellent service to in 2014:
Very good and friendly service on phone, answered very quickly by real people not a call centre which makes a pleasant change these days. Thankfully I have not had to make a claim for my car, nor do I wish to do so. If I ever need to make a claim, I hope that I will receive the same quick and helpfull service.
The warranty is very important to me because it covers all the things that would normally give me nightmares in case of failure. The sales staff are a pleasure to deal with their manner gives me assurance and Quentin Wilson has give me his name who could ask for anything more?
Having the Warrantywise motor warranty gives me security in the event of a failure of one of my car’s major components. Looking at the items covered it certainly seems to be good value for money. Customer service has been excellent.
My research and recommendations I received seemingly showed this to be the best warranty available. Any queries I had were answered quickly and thoroughly. Based on all this I bought. What I liked was a very good product, sold efficiently, with no silly hype and at a good price.
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Written by Warrantywise
*Information correct at the time of publishing