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Warrantywise Case Study #2 – Michael Bowling

Every month Warrantywise contact a customer who has received excellent service from us or has been paid for a repair. Find out what these customers have to say for yourself here!

Key Facts
Make Model Fault Code Amount Paid
Chevrolet Captiva LT Gearbox £4301.84

Mr Bowling decided to choose Warrantywise after the manufacturers warranty on his Chevrolet had come to an end. Mr Bowling believes a car warranty was important for him, so started looking at warranty companies to further protect his car. When asked why he chose Warrantywise he stated that, as part of a discussion on a Chevrolet Owners Club forum, a number of warranty companies were discussed, however, upon more research Mr Bowling decided that Warrantywise were the right company for him as he was able to tailor the plan to his needs.

In January 2016, a fault occurred with the gearbox of Mr Bowling’s Chevrolet. He rang the recovery company the following day and the car was recovered and taken to the dealer garage.

When asked about his experience with the repair process, Mr Bowling stated,

“There was a little bit of delay in terms of the garage actually providing detail, but throughout I was kept updated by Warrantywise. The garage was a little more difficult to get hold of. Warrantywise also managed to gain approval from Chevrolet to pay a percentage of the repair, which was really good as Chevrolet didn’t even reply to my email to them in terms of why would a gearbox fail after only 35,100 miles”

Overall, Mr Bowling was extremely happy with the service he received from Warrantywise throughout, he said,

“My initial phone call to Warrantywise was handled swiftly and efficiently and the process was smooth and pain free”

Mr Bowling has been a customer since January 2015 and greatly praised Warrantywise stating,

“Yes I would and yes I have recommended Warrantywise to friends and family. Warrantywise are true to their word. Honest in their communication. Swift in their action”

Read Mr Bowling’s Feefo Review below:

Thank you Warrantywise for coming to my rescue! My vehicle suffered a cracked gearbox resulting in a very large cost of repair. From the moment Warrantywise were involved, the process was smooth and pain free. I was kept informed at all times and felt supported by Warrantywise. The customer service provided to me was second to none. I’d like to say that both Chris (who initially was involved) and then to Lynne (who saw it through to completion) for their handling of the whole situation. They dealt with myself and also directly with the main dealer garage, which made it so much easier for me.

Mr Bowling | Location: Purley | Part Repaired: GEARBOX | Date: 18th March 2016

Feefo text and link

Warrantywise work in partnership with global feedback engine Feefo, and were awarded their Trusted Merchant award for 2014.Click Here to read what our customers say about us on Feefo.

Thanks for reading. Make sure to stay tuned to the Warrantywise blog, FacebookTwitter and Instagram for more great content throughout 2016!

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