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Warrantywise Case Study #4 – David Cooper

Every month Warrantywise contact a customer who has received excellent service from us and has been paid for a repair. This month Warrantywise contacted David Cooper. Find out what he has to say for yourself here!

Key Facts
Make Model Fault Code Amount Paid
Ford Galaxy Chia Turbocharger £1515.61

Mr Cooper contacted Warrantywise when his car stopped mid-journey. Warrantywise assessed the repair and settled the bill of £1515.61 directly with the garage. Read on to find out more about Mr Cooper’s experience with Warrantywise.

Mr Cooper was on holiday, travelling from Hailsham to Truro when he encountered a problem with his Ford Galaxy. It started when a warning appeared on the engine management screen and soon after power was reduced, so he decided to stop at Southampton services.

As Mr Cooper was towing a caravan he called Green Flag who diagnosed a turbo problem, and they arranged a courtesy car to tow the caravan. Mr Cooper had been recommended to use a Ford main dealer garage so arranged with Warrantywise to have his car delivered to Vospers Truro for repair.

Mr Cooper stated,

“My car was diagnosed with needing a new turbo and after me forwarding the service book to Warrantywise it was agreed that they would settle the bill of £1515 direct with the garage and also offered me a hire car, which I had to unfortunately decline because of our moulting labrador, but it was a kind thought.”

The car was repaired and returned to Mr Cooper within a week with all payments settled directly with the garage. Mr Cooper has been a loyal Warrantywise customer for over three years, when asked why he chose Warrantywise he stated,

“Warrantywise sounded a better bet than previous warranty provider Warranty Direct who had an excess.”

Warrantywise strive to provide excellent customer services to all its customers. When asked about his experience with Warrantywise Mr Cooper stated,

“I really am most impressed with the service received, and the way this case was handled.”

Mr Cooper was nothing short of praise for Warrantywise and finally concluded with saying,

“A very satisfactory conclusion to my experience with you. With all these covers you never know how good they are till you claim, I would not hesitate to recommend you to anyone. Warrantywise are courteous and very efficient. Many many thanks for your service.”

Travelling on holiday from Hailsham to Truro had a warning on engine management screen and had reduced power stopped on Southampton Services, Green Flag arrived in 20 minutes and a courtesy car was arranged to tow my caravan to destination in Truro and car was delivered to Vospers in Truro three days later as arranged with Warrantywise. It was diagnosed as needing a new turbo and after me forwarding service book to you it was agreed that Warrantywise would settle the bill for £1515 direct with the garage and also offered me a hire car which I declined as we have a yellow Labrador who sheds copious amounts of fur. I was so impressed with the way this case was handled as it was a very stressful time and you could not have been more courteous or efficient. Thanks so very much. Dave Cooper

David Cooper | Location: Hailsham | Part Repaired: Turbocharger | Date: 10th June 2016

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Thanks for reading. Make sure to stay tuned to the Warrantywise blog, FacebookTwitter and Instagram for more great content throughout 2016!

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