Frequently Asked Questions

What should I do if my vehicle develops a fault or a part breaks down?

Stop driving and telephone our Repairs Office on: 0845 293 2570. Listen to the message carefully and make your selection accordingly. If it’s out of office hours, see our Emergency Repairs section.

What if I want to use my local garage?

I prefer that you use one of our Approved Repairers whose workmanship and quality is closely monitored to ensure that they are providing the very best customer service. However, if you want to use a different garage there’s no problem, just make sure that they are VAT registered and that they follow our ‘Repairs Procedure’ set out within this booklet. Double check their labour rate matches up with what you’ve selected.

Who foots the bill?

Warrantywise will settle the Repair Cost with our Approved Repairer directly and you will likely have nothing to pay, unless there are valid reasons why we are only paying a part of the bill. If you use your own repairer you will have to pay his bill in full, then validate the repair with us and we will pay you back directly.

When is my vehicle due for service and who pays for this?

Your vehicle should be serviced by a VAT registered garage following the recommendations of the manufacturer at your own expense. If you fail to do this, then this warranty plan will not apply. Therefore I recommend that you use the services of our Approved Repairer, whose work is guaranteed and who will ensure nothing is missed out. Not only that, they will usually pick your car up and deliver it back washed and cleaned and contact you when the next service is due. All this is at a special preferential price arranged exclusively for Warrantywise customers, alternatively make sure you use a professional outfit.

Can I cancel my plan and receive a full refund?

Yes, all Warrantywise plans come with my ‘No Quibble 30 day Money Back Guarantee’ you can cancel your plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel you plan and refund your payment without deduction.

May I renew my plan when it has expired?

At the end of your plan we will contact you regarding the automatic renewal of your plan, at the then current price, less any no claims discount. This means no more forgetting to keep your warranty valid and up to date.

Who do you pay the repairs money to?

Once the repair cost is ready for settlement, we pay to either your chosen VAT registered repairer or yourself as the planholder. You tell us who to pay at the time of repair by selecting it on your repair form. No need for dealer accounts or for us to have a network of garages, we can deal with whoever you tell us to on your form.

Do I have to get my car inspected before you will cover my vehicle?

An inspection is not, however we reserve the right to have your vehicle inspected or request a photo of your milometer in certain circumstances. The deal is that your car needs to have a current MOT remaining when you take out the plan and you must ensure your car has been correctly serviced by a Vat registered garage.

Does my vehicle need to have a full service history?

I do recommend that you always try to buy a car which has FSH, there is really nothing like a full book of main dealer service stamps when it comes time to move your car on. It is very important that your vehicle is fully serviced as recommended by the manufacturer within the last 12 months, using a VAT registered garage, during the period of protection.

Can Warrantywise provide a warranty for any vehicle?

Warrantywise can cover almost any vehicle including commercial vehicles and high performance sports cars however for obvious reasons they are unwilling to take on board vehicles used within driving schools, competitive events, modified vehicles or Japanese imports. There are special arrangements through some dealerships for Black Cabs.

Will my call to request a repair or complaint be transferred to a call centre half way around the world?

Definately not – all calls, including dealing with repairs, are answered by Warrantywise here in the UK. I have met all the staff and visited their offices, they are a great bunch.

What if my car suffers a breakdown out of office hours or during a holiday period?

You can use what the plan describes as the Emergency Repairs Procedure. Basically you pay for the repairs yourself, but make sure you get Vat receipts and if possible save the old parts and then make the claim when the office re-opens. Also, it’s best to leave an answer-phone message or send an email to the repairs office asap just to get your repair on the record. The full details are in the plan.

Are there any mileage restrictions?

Warrantywise plans allow for an unlimited number of valid repairs to be made with no limits on the annual mileage you drive. We do not have upper mileage limits so you won’t run out of cover.

What if I need to pay for a hire car?

You can be reimbursed up to £500 (inc VAT) or £50 per day for up 10 days for car hire, in certain circumstances, when your vehicle is in for repair.

What about recovery?

If you breakdown because of a fault covered under your plan, we will reimburse you the cost of recovery expenses up to £250.00 (inc VAT) for each breakdown.

What happens if I breakdown abroad?

If you breakdown because of a fault covered under your plan, we will reimburse you the cost of recovery expenses up to £250.00 (inc VAT) for each breakdown.

Can I transfer my warranty if I sell my vehicle?

Selling your car with the service and maintenance, warranty plan intact may assist in its sale. To request a transfer of your plan simply send us your request in writing by post, fax or email and supply the details of the person to whom you will be selling your vehicle. There will be a fee of £35 as a contribution towards our cost of transfer. However, Your Plan may not be transferred if the vehicle is sold to a motor dealer or trader or if the unexpired value has been exceeded by Repair Costs.

How can I pay for Warrantywise protection?

Warrantywise accept payment using all major credit cards, debit cards, personal cheque, by a single one off payment or you can pay by monthly installments.

My garage says they won’t deal with a warranty company. What do I do?

Ask your garage to call the repairs department to log the vehicle fault. They don’t need an account with us. They just need to confirm their professional opinion so that we know what they have seen is wrong with your car. We need this information to assess the failure. Without it, we have no information to work with. Most garages will call us if they know that we need the information to help you with your repair.

What if I have a complaint?

Warrantywise take complaints very seriously and so do I. Any complaint is thoroughly investigated by our Customer Relations Manager and finally by the Claims Office Manager. You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or the County Court but unlike all other warranties, this is a Service and Maintenance Warranty Plan and unlike all other warranties, I have the final ‘discretion’ if ever things go down to the wire.

Quentin Willson.

Useful contact details:

Customers Services Department: customerservices@warrantywise.co.uk