Requesting a repair
This section sets out (in order) what You should do if You need your car repairing.
Please ensure that the Repairer does the following: Completes and returns the repair assessment form. Obtains authorisation to carry out repairs and makes a note of the Repair Phone Number issued by the Repairs Department. Carries out the repair and sends their VAT invoice, Repair Reference Number and copies of any VAT service receipts (if applicable) to: Warrantywise, Repairs Dept, 5 Petre Court, Petre Road, Clayton-le-Moors, Lancs BB5 5HY, or provides You with copies if You are requesting payment to Yourself.
Your Repairer must not carry out any repairs without first obtaining authorisation and not without Us issuing a Repair Number, otherwise We may decline Your request.
We will not validate any repair and issue payment until We have received a copy of: (i) Your completed repair form, (ii) Repairer’s VAT invoice, (iii) Repair Number, (iv) copies of VAT service receipts (or) main dealer stamped service book (or) their confirmation together with a completed and signed repair assessment form.
From time to time We may require other documentation in order to assist Us in validating a repair. Such documents may include copies of; Your Vehicle’s V5 log book, purchase and sale receipts, previous and current MOT certificates, previous and current service history documentation, VAT service and VAT repair receipts, Repairer’s parts receipts, recovery organisation memberships, details of previous car warranty policies together with the details of any previous repairs made.
We reserve the right to decline Your repair if We are not satisfied that You have provided the correct and satisfactory documentation (as required above) within 14 days.
Emergency Repairs
If You find Yourself in the situation of having to carry out repairs in an emergency situation, such as when Your Vehicle is attended to by a recovery organisation, as a result of a Failure at a time when Our repairs office is closed, then You should obtain a VAT receipt from the Repairer displaying: (i) Your Vehicle’s details, (ii) the details of the repair including the cost of any Parts and Labour, (iii) the time and date the repair was diagnosed and carried out, (iv) retain any Parts removed from Your Vehicle for Our inspection or alternatively make a photographic record, (v) contact Our repairs department as soon as possible or email the details of the repair to: repairs@warrantywise.co.uk.
Note: In order to make sure that You receive the highest level of service and for training purposes telephone calls may be recorded. The repairs office hours are 9am to 5pm, Monday to Friday and 9am – 12pm on Saturday.
