Warrantywise Terminology
Many words and phrases used in the car warranty world can leave you feeling bamboozled. Here is our glossary to help you understand some of the more industry-specific words that are used when selecting or requesting repairs on your extended car warranty.
Additions:
Inclusion of the following optional items which you may have selected and as shown on Your Plan Schedule: Air Bag System, Air Conditioning, Emissions, Labour Rate, MoT Failure, Multi-media.
Administration Fee:
A fee of £35.00 to cover our administration expenses.
Application Form:
Any signed or electronically acknowledged application form and/or declaration together with any other additional information you may have supplied to us in support of your application for Your Plan.
Approved Repairer:
A repair garage authorised by Warrantywise whose work is monitored and who operates on a direct account basis with Warrantywise.
Cancellation Fee:
A fee of £50.00 to cover our cancellation expenses.
Cancellation Period:
A period of 30 days from Your Plan Start Date.
Consequential Failure:
This is where a part which is not included in the Level of Cover, causes the Failure of a Part which is included (sometimes called the domino effect).
Contribution:
An optional monetary contribution (excess) by you towards the value of any repair which will be shown in Your Plan Schedule.
Failure:
The inability of a component Part to operate properly (as the manufacturer intended) as a result of sudden and unexpected mechanical or electrical failure.
Geographical Limits:
The area in which Your Plan is effective which includes; Great Britain, Northern Ireland, the Isle of Man and the Channel Islands. Your main residence must be within this area.
History Checks:
Independent verification of your Vehicle’s previous servicing, mileage, market value, MoT and to determine if it’s been exported, imported or declared an insurance write off or a stolen vehicle. These checks are conducted at the time you take out the warranty at our own cost using data from the DVLA, VOSA, the Police and from several independent companies. This information is constantly updated and may alter at any future date. Therefore we cannot guarantee total accuracy.
Independent Vehicle Examiner:
An independent expert witness, qualified in motor vehicle engineering theory and practice, with a specific knowledge and expertise relevant to Your Vehicle and the Part being examined.
Labour:
Labour costs will be paid at the hourly Labour rate noted on Your Plan Schedule, including VAT. We will not pay more than the hourly Labour rate usually charged by your Repairer to its customers. Repair times will be limited to those in the latest Glass’s ICME manual or as listed in the manufacturer’s recommended repair times guide, or in our reasonable discretion if no such data exists.
Level of Cover:
As specified within this Plan document, together with any Additions as detailed within Your Plan Schedule.
Part:
Any mechanical or electrical Part, capable of replacement, which forms part of your Vehicle’s original specification and is included within the Level of Cover.
Parts Cost:
For repairs at the main dealer we will pay up to the manufacturer’s list price of Parts otherwise we will not pay more than the available motor factor recommended retail price, including VAT. Parts which
can only be sourced from outside the United Kingdom will be reimbursed at the United Kingdom price of an equivalent Part. We may, in our discretion, supply such Parts to your Repairer directly or have Parts repaired by a specialist Repairer of our choice.
Parts Replaced in Pairs:
Included are the following Parts, recommended by the manufacturer to be replaced in pairs, when only one Part has suffered a Failure: brake discs, brake drums, road springs, shock absorbers.
Period of Your Plan:
The period of months shown on Your Plan Schedule.
Plan Schedule:
Issued by us to confirm our acceptance of Your Plan.
Plan Start Date:
The date Your Plan begins.
Repairer:
A full-time VAT registered garage business providing a motor vehicle repair service within the Geographical Limits. We may, in our discretion, use any repairer of our choice. When we exercise this right we will pay the reasonable cost of transport, if any.
Repair Cost(s):
The total of Labour and Parts Cost, including VAT.
Repair Number:
A number issued by us to you or to your Repairer as proof that a repair has been registered.
Servicing Handbook:
The handbook issued with the Vehicle by the manufacturer, and which details the servicing and maintenance requirements for your Vehicle.
Single Repair Limit:
The maximum amount that Your Plan will pay per Failure, including VAT. The Single Repair Limit includes all Repair Cost against the Level of Cover, Plan Additions, Vehicle Recovery, Vehicle
Hire, Hotel or Travel Expenses, less any Contribution as shown on Your Plan Schedule.
VAT:
Value Added Tax which will be calculated at the prevailing rate.
Vehicle:
Only the Vehicle as identified on Your Plan Schedule.
Vehicle Value:
The maximum amount that Your Plan will pay in total during the Period of Your Plan, including VAT as shown on Your Plan Schedule. Limited to the retail value of your Vehicle as defined in
Glass’s Guide, Parkers Guide (or similar) at Your Plan Start Date, or the purchase price if lower.
Worn Out Parts:
Parts which, due to the expected deterioration in operating performance and with regard to the make, model, age and mileage of your Vehicle, are simply worn out and have reached the end
of their operating life, they will require replacement at your own cost.
Your Plan:
This booklet together with Your Plan Application Form and Plan Schedule which together contain the full terms and conditions of Your Plan.
