This section sets out (in order) what You should do
if You need to claim.
The main point to remember is not
to carry out any repair work until you
have authorisation from Warrantywise.
Making a claim
Please ensure that the Repairer does the following: Completes and returns the repair assessment form (can be downloaded below). Obtains authorisation to carry out repairs and makes a note of the Claim Number issued by the Claims Department. Carries out the repair and sends their VAT invoice, Claim Number and copies of any VAT service receipts (if applicable) to: Warrantywise, Claims Dept, Ribble Court, 1 Mead Way, Shuttleworth Mead Business Park, Padiham BB12 7NG, or provides You with copies if You are making the claim Yourself.
Your Repairer must not carry out any repairs without first obtaining authorisation and not without Us issuing a Claim Number, otherwise We may decline Your claim.
We will not validate any claim and issue payment until We have received a copy of: (i) Your completed claim form, (ii) Repairer's VAT invoice, (iii) Claim Number, (iv) copies of VAT service receipts (or) main dealer stamped service book (or) their confirmation together with a completed and signed repair assessment form.
From time to time We may require other documentation in order to assist Us in validating a claim. Such documents may include copies of; Your Vehicle's V5 log book, purchase and sale receipts, previous and current MOT certificates, previous and current service history documentation, VAT service and VAT repair receipts, Repairer's parts receipts, recovery organisation memberships, details of previous warranty policies together with the details of any previous claims made.
We reserve the right to decline Your claim if We are not satisfied that You have provided the correct and satisfactory documentation (as required above) within 14 days.
Emergency Repairs
If You find Yourself in the situation of having to carry out repairs in an emergency situation, such as when Your Vehicle is attended to by a recovery organisation, as a result of a Failure at a time when Our claims office is closed, then You should obtain a VAT receipt from the Repairer displaying: (i) Your Vehicle's details, (ii) the details of the repair including the cost of any Parts and Labour, (iii) the time and date the repair was diagnosed and carried out, (iv) retain any Parts removed from Your Vehicle for Our inspection or alternatively make a photographic record, (v) contact Our claims department as soon as possible or email the details of the claim to: claims@warrantywise.co.uk.Note: In order to make sure that You
receive the highest level of service
and for training purposes telephone
calls may be recorded. The claims
office hours are 9am to 5pm,
Monday to Friday.
