Q: WHY SHOULD I CHOOSE WARRANTYWISE OVER OTHER APPLIANCE WARRANTY PROVIDERS?
A: It’s simple. Warrantywise believe in quality cover at a reasonable price. The cover we offer is the highest available in the UK.. We believe in working together with dealers/traders to create a long lasting relationship that is beneficial for both parties.
Q: DO I HAVE TO ISSUE THE PLAN TO THE CUSTOMER?
A: No, you can give the customer a dealer leaflet and information pack if you like, but we issue all plans directly from our head office. All you need to do is book the warranty online and we will send the customer all the relevant information they need. When you book the warranty online you can choose to print out a summary of the cover for the customer to keep.
Q: WHAT SHOULD I DO IF MY CUSTOMERS APPLIANCE DEVELOPS A FAULT OR A PART BREAKS DOWN?
A: Tell them to stop using the appliance and telephone our Repairs Office on: 0844 335 1988. They should listen to the message carefully and make their selection accordingly. If it’s out of office hours, see our Emergency Repairs section.
Q: WHAT COSTS DOES THE WARRANTY COVER?
A: We cover for the Parts, labour and callout fees on any valid repair up to your Repair limit as detailed on your plan schedule.
Q: CAN I CANCEL MY PLAN AND RECEIVE A FULL REFUND?
A: Yes, all Warrantywise plans come with my ‘No Quibble 30 day Money Back Guarantee’ you can cancel the plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.
Q: WHAT DO YOU MEAN BY ALL MECHANICAL PARTS?
A: The Oxford English dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part which moves or is moved and/or is acted upon by something else which makes it do that motion.
Q: WHAT DO YOU MEAN BY ALL ELECTRICAL PARTS?
A: The Oxford English dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use or produce electricity in order to function.
Q: WILL MY CALL TO REQUEST A REPAIR OR COMPLAINT BE TRANSFERRED TO A CALL CENTRE HALF WAY AROUND THE WORLD?
A: Definitely not – all calls, including dealing with repairs, are answered by Warrantywise here in the UK. I have met all the staff and visited their offices, they are a great bunch.
Q: WHAT IF I HAVE A COMPLAINT?
A: Warrantywise take complaints very seriously and so do I. Any complaint is thoroughly investigated by our Customer Relations Manager and finally by the senior partner at Warrantywise.
You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or the County Court but If you are still unhappy, Anthea has the final discretion and you can email her on firstname.lastname@example.org.