What costs does the warranty cover?

We cover for the Parts, labour and callout fees on any valid repair up to your Repair limit as detailed on your plan schedule.


What does the plan cover?

The Home Appliance Repair plan is designed to meet the cost of repairing or replacing parts of your Home Appliance as shown on your plan schedule, when a mechanical or electrical part suddenly and unexpectedly stops working as it should.


Do you cover for delivery and installment when a replacement has been authorized?

Your repair limit would cover the replacement of your Appliance only. Delivery, installation & removal of your old appliance will be at your own cost and expense.


What should I do if I notice a fault with my Appliance?

If you believe that any fault may become the subject of a repair under the terms of your Plan, you should report the fault to the Repairs Department 0800 054 2171 as soon as possible. Or you can complete the Repairs form online.


Can I cancel my plan and get a full refund?

Yes, all Appliance Warranty plans come with my ‘No Quibble 30-day Money Back Guarantee’ you can cancel your plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel your plan and refund your payment without deduction.


Who pays for the repair?

We will pay our approved repairer on any valid repair up to the limit as selected on your plan. We will request the full 12 months’ payments to be paid up to arrange this.


Am I covered from day 1?

Unlike any other warranty company, we will cover you from day 1 of your plan starting, on any valid repair.


What happens if my Appliance cannot be repaired?

After sending out an authorized repairer, if it is decided your Appliance is not repairable we will arrange for a replacement Appliance to the value of your remaining repair limit.


What happens if a replacement is authorized but the Appliance is unavailable (discontinued or out of stock)?

We will supply a replacement at the cost of your remaining Repair limit as near to the same specifications as your original Appliance.


Can I transfer my plan to a different Appliance?

This warranty plan Is non-transferable


How can I pay for my Appliance Warranty plan?

Warrantywise Appliance Warranty Limited, accept payment using Direct Debit, all major credit cards, debit cards and personal cheques. You can choose to pay monthly payments or a one-off payment.


What happens to my Warranty if my Appliance is replace by you?

Once assessed and if authorized for a replacement, you will need to pay in full (12 months) for the single Appliance within your plan. Once a replacement has been arranged, no payments will be expected for 12 months, payments will then recommence.


What happens if I am unhappy?

If you are unhappy with the service or decision you have received please email customerservices@warrantywise.co.uk or telephone 0800 054 2173. If you are still unhappy, Anthea has the final discretion and you can email her on antheaturner@warrantywise.co.uk