Warrantywise Dealer Support Executive Stephen went to visit Martin at Liberty cars to present him with his Tag Heuer watch. Martin got back in touch to express his joy on winning stating, "I am loving the watch, everyone at my church on Sunday was taking a good look, Warrantywise is definitely known in my church in Manchester now."
Why did you chose Warrantywise?
Liberty cars signed up with Warrantywise and began providing their customers with the UK's best used car warranty in summer 2016. Having received disappointing service from other warranty providers, Liberty Cars wanted a provider they could trust, they stated, "at Liberty Cars we pride ourselves on selling well prepared cars and wanted to partner with a warranty company that could help us maintain a pleasant customer experience after the cars left our premises. Warrantywise were actually the first company to visit our office and talk us through the service that they would be providing to our customers, I was very impressed by this standard and chose to give Warrantywise a try."
Peace of mind was an important factor for Liberty Cars. They wanted to use the best warranty company to protect their cars and to provide their customers with peace of mind. Liberty Cars stated, "Warrantywise ensures our customers receive a great aftersales experience. Warrantywise cover what is listed in the warranty, they keep to their word and the added breakdown cover has been a bonus to our customers peace of mind."
Although selling a car is a vital part of a car dealership, the aftersale is equally as important. Liberty Cars, emphasised the importance of this by stating, "for many businesses, the focus many times is aimed at the next weeks or month of sales targets, and any challenges that arise can be a big distraction to making that all important business progress."
They further went on tho say, "no car dealer likes return cars and the fact that Warrantywise have taken the pressure off us by seeing to any problematic issues, that can arise from time to time, has been a God send."
When booking on warranties, car dealers can either use the online system or ring their dedicated account manager. Liberty Cars, praised the online system, stating, "the online system is straightforward and easy to use. It lists various options for types of cover, add ons and extra additional cover, this is all displayed in an easy to follow layout, it is quick and easy to find what you need."
Liberty Cars said their top three reasons for using Warrantywise are:
Quality service and standards
Warrantywise are true to their word and deliver what they promise
Great product- it definitely feels like we are in a partnership which is helping us to make all our customer experiences a good one every time.
Liberty Cars praised their overall experience with Warrantywise stating, "it is clear from our dealings with Warrantywise that they have a strong team set up on every level. From the boys that pop down to our office with forecourt signage and some cheeky doughnuts, to our Account Manager Toby, who is always on hand to help us with any queries we may have, it's great to know that there is support for our business both on a pre-sales and an aftersales level. Warrantywise are a real asset to Liberty Cars."
"There is support for our business both on a pre-sales and an aftersales level. Warrantywise are a real asset to Liberty Cars."