Warrantywise Case Study #1 – William Ross

Every month Warrantywise contact a customer who has received excellent service from us and has encountered a recent repair. This month Warrantywise contacted William Ross. Find out what he has to say for yourself here!

MAKE

Vauxhall

MODEL

Insignia

Fault Code

Clutch

Paid

£500

William Ross Case Study

In October 2015, Mr Ross had a fault with the clutch...

On his Vauxhall Insignia. Mr Ross contacted Warrantywise and his repair was rejected. As part of the review process, he contacted Customer Services and was offered a goodwill of £500 towards the repair of the clutch.

Mr Ross believes that having a car warranty is vital for him. His past car warranty company did not live up to their name, so he moved to Warrantywise. When asked why he chose Warrantywise he said, “I was a fan of Quentin Willson when he was on TV and I am a big fan of his motoring journals and his work, and when I saw Quentin was the face of Warrantywise I was sold”.

Mr Ross was nothing short of praise for Warrantywise stating,

“I can’t praise Warrantywise highly enough, I still praise your company to everybody that is looking for a warranty, and I recommend you to everybody that I know that has got a car”.

Mr Ross was very happy with the service he was provided with when dealing with Warrantywise and was happy with our willingness to go beyond the extra mile to provide the best customer service possible. He said,

“Warrantywise haven’t failed me in any respect and they’ve lived up to every promise they’ve ever made and to be honest they’ve gone above and beyond the service they proclaim to give”.

Mr Ross labelled Warrantywise as “first class” and finished by saying that he is a proud customer of Warrantywise. Mr Ross is soon looking to buy a new car and said he will take out his car warranty with Warrantywise.

Warrantywise Customer Service Manager said,

“We were really pleased that we could help Mr Ross. Although our terms and conditions state that he would not be covered for the repair due to the fault, we were more than happy to go the extra mile and provide the best customer service possible”.

Read Mr Ross's Feefo Review below:

I’m just penning a quick note to say once again thank you all for your help. Can’t express in written words quite how much it will mean without stumbling. Without your assistance my car would have been off the road for considerably longer than the month that it effectively has been. Your decision to assist, when you really didn’t have to, has meant such an amount to my family it is difficult to fully convey to my complete satisfaction. Suffice to say that in the time that has elapsed since you first informed me that you would help I have praised your company (and each member of staff that dealt with me throughout) to every person that I have met. That is no exaggeration. Postmen (& Postwomen), shop staff, people that I speak to in the street, the local minister (vicar), builders and other local trades have all been informed of your willingness to go beyond the extra mile of customer service to a whole new realm often sadly lacking in other companies in the United Kingdom and beyond. You take pride in your work and it shows. Congratulations, you all do a sterling job; I commend you all for it. My very best wishes, I shall continue to promote you at every opportunity.

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