Instant Car Warranty Quote!
Enter your Registration Number for an online quote today!
Instant Car Warranty Quote!
Enter your Registration Number for an online quote today!

Requesting a Repair

If your Vehicle suffers a failure, it is important that you follow the repairs procedure laid out below. If you are the repairing garage, then you can follow the repairs procedure on our customer’s behalf.

The first and most important thing to do is to stop driving the Vehicle when a fault has occurred. If you continue to drive you could worsen the damage and even invalidate your warranty, so stop driving the moment you witness a fault.

1
Take the car to a VAT registered garage and ask them to fill out the online repairer’s assessment form, once submitted this will automatically be sent to our repairs department.

1 Link Garage System
If your garage is on the 1link Epyx system, no assessment form is needed. Simply ask them to log the repair directly through the system quoting your vehicle registration and warranty number.

2
Make sure the repairing garage obtains authorisation from our repairs office before they carry out any repair work on the Vehicle. You can email our repairs department to check the status of your repair at repairs@warrantywise.co.uk, just remember to quote the plan reference number. Without a Repair Number we may decline your repair so it is vital you don’t get your car repaired without one.

Need an update?
If you are looking for an update to your repair status, email repairs@warrantywise.co.uk with your plan number and mobile number and we will send you an update via SMS text.

2
Ask the repairing garage to send us their VAT invoice, copies of any VAT service receipts or main dealer service stamps (if applicable), and repair number to repairs@warrantywise.co.uk, or post to 5 Petre Court, Petre Road, Clayton Le Moors, Lancashire, BB5 5HY. We will not validate any repair and issue payment until we have received a copy of: (i) Your completed repair form, (ii) Repairer’s VAT invoice, (iii) Repair Number, (iv) copies of VAT service receipts (or) main dealer stamped service book (or) their confirmation together with a completed and signed repair assessment form.
2
We will then make a decision on the repair and let the repairing garage and yourself know at our earliest convenience. We try to turn all repairs around within a 48 hour period, but there are exceptions so please bear with us. Our authorised repairs are paid weekly, every Wednesday.
2
From time to time we may require further documentation to assist us in validating a repair. Such documents may include copies of; Your Vehicle’s V5 log book, purchase and sale receipts, previous and current MOT certificates, previous and current service history documentation, VAT service and VAT repair receipts, Repairer’s parts receipts, recovery organisation memberships or details of previous car warranty policies/plans together with the details of any previous repairs made.
We reserve the right to decline your repair if we are not satisfied that you have provided the correct and satisfactory documentation (as required above) within 14 days.

To download a repairer’s assessment form, please click here
To contact the repairs department, please call 0344 335 1988

Emergency Repairs

If you find yourself in the situation of having to carry out repairs in an emergency situation, such as when your Vehicle is attended to by a recovery organisation as a result of a Failure at a time when our repairs office is closed, then you should obtain a VAT receipt from the Repairer displaying the following: (i) Your Vehicle’s details, (ii) the details of the repair including the cost of any Parts and Labour, (iii) the time and date the repair was diagnosed and carried out. Please also make sure to: (iv)retain any Parts removed from your Vehicle for our inspection or alternatively make a photographic record, (v) contact our repairs department as soon as possible or email the details of the repair to: repairs@warrantywise.co.uk.

Note: In order to make sure that you receive the highest level of service and for training purposes telephone calls may be recorded. The repairs office opening hours are 9am to 5pm, Monday to Friday.

Plan Cover Levels

04/40 Cover Level
06/60 Cover Level
08/80 Cover Level
10/100 Cover Level
12/120 Cover Level
Get a Used Car Warranty Quote Today!
Get an instant quote online by entering your car registration number above. Alternatively, call a member of our team today on the number below.
0800 001 4990
Address:
5 Petre Court, Petre Road, Clayton-le-Moors
Lancashire, BB5 5HY

Email Address: info@warrantywise.co.uk
Freephone: 0800 001 4990
Fax: 01254 301 399
Or call us on freephone:
0800 001 4990

Copyright © 2015 Warrantywise. All rights reserved.

Warranty Wise and Warranty Wise Logo are trademarks of Warrantywise. The website "www.warrantywise.co.uk" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms & Conditions apply provided by Warranty Wise and also available to view here warranty plan terms Tel 0800 169 7880. Warrantywise VAT registration number 994 0914 85 all prices and monetary figures quoted include VAT at the current rate.