Instant Car Warranty Quote!
Enter your Registration Number for an online quote today!
Instant Car Warranty Quote!
Enter your Registration Number for an online quote today!

Requesting a Repair

If your vehicle shows signs of a problem (such as a strange noise, lights on the dashboard or feels different to drive than you think it should), then you need to stop driving the car immediately and follow the Repairs Procedure. If you continue to drive the car you could worsen the damage and may even invalidate your warranty.

Repairs Procedure:

A full copy of the Repairs Procedure is in your warranty booklet (see here *link to downloads page) but we have the basics below for reference only (please do check the booklet terms, they are important and explain all details in full).

Make sure Warrantywise have your up to date email address and mobile telephone number so we are able to give you updates throughout the repairs process. Status reports can be obtained from our repairs team. The quickest way is by email to and use the subject:
“Vehicle Reg (AB00ABC) Warranty Number (9876543) Status Update” with your own car reg and warranty numbers.

Take your car (Recovery service tel: 0844 693 1910) to any VAT registered garage of your choice, or call us to locate an Approved Repairer if we have one in your area (call us on 01254 355102).
If the garage is on the 1link Epyx System they can log details directly to Warrantywise, alternatively we will need an Assessment Form which can be submitted here. It also speeds up the process if they send us a copy of any service history (main dealer handbook stamps or other garages service receipts).
We will consider all the details and ask if there is anything else we need before we can make a decision. You can see the full Repairs Procedure in your warranty booklet here.
ake sure that the garage and yourself receive written authorisation via email and/or the 1link system before work begins and that they take a note of the Repair Authorisation Number.
Ask the repairing garage to send us their VAT invoice for the Authorised Amount. The invoice should be made out to Warrantywise, Unit 5 Petre Court, Petre Road, Clayton le Moors, BB5 5HY.
We will process the documents and send payments out to the nominated payee (yourself or your garage) by cheque.

Emergency Repairs (out of hours) or Repairs outside the UK:

A full copy of the Emergency Services is in your warranty booklet but we have the basics below for reference only (please do check the booklet terms, they are important and explain all details in full).

If you find yourself in the situation of having to carry out repairs in an emergency situation, such as when your Vehicle is attended to by a recovery organisation as a result of a Failure at a time when our repairs office is closed, or if you are outside the UK (but within the EU) then you should:

Pay for the repairs yourself in full and obtain a VAT receipt from the Repairer displaying the following:
Your Vehicle’s details (make, model, reg number), and warranty plan reference number
The details of the repair including the date of the fault and the full cost of any Parts and Labour
The time and date and mileage on the car when the repair was diagnosed and then carried out
Please also make sure to retain any Parts removed from your Vehicle for our inspection or if impractical to do so you may take a photographic record
Contact our repairs department as soon as possible or email the details of the repair to:

Note: In order to make sure that you receive the highest level of service and for training purposes telephone calls may be recorded. The repairs office opening hours are 9am to 5pm, Monday to Friday.

Plan Cover Levels

04/40 Cover Level
06/60 Cover Level
08/80 Cover Level
10/100 Cover Level
12/120 Cover Level
Get a Used Car Warranty Quote Today!
Get an instant quote online by entering your car registration number above. Alternatively, call a member of our team today on the number below.
0800 001 4990
5 Petre Court, Petre Road, Clayton-le-Moors
Lancashire, BB5 5HY

Email Address:
Freephone: 0800 001 4990
Fax: 01254 301 399
Or call us on freephone:
0800 001 4990

Copyright © 2015 Warrantywise. All rights reserved.

Warranty Wise and Warranty Wise Logo are trademarks of Warrantywise. The website "" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms & Conditions apply provided by Warranty Wise and also available to view here warranty plan terms Tel 0800 169 7880. Warrantywise VAT registration number 994 0914 85 all prices and monetary figures quoted include VAT at the current rate.