Steps to get you back on the road.
We understand that discovering a fault with your vehicle can be a stressful experience and it's our job to help relieve that stress. That's why our team of warranty experts are here to keep you moving. Let's get started.
Step 1.
Contact us and our team of warranty experts will get you sorted.
If you suspect a fault with your vehicle, you can contact us directly or any VAT registered garage of your choice.
Step 2.
Fault diagnosis.
When you take your vehicle to the repairing garage, they will take a look and diagnose the issue for you. The cost of the diagnostic is your responsibility, but don’t worry if the repair request is authorised, we’ll reimburse you for a reasonable diagnostic fee.
Step 3.
Submit the assessment form.
Once the garage has identified the fault with your vehicle, they need to complete and submit the form on the link below.
Step 4.
Warrantywise review.
Before any repair work is carried out your Warrantywise technician will review the assessment. We ask that you wait for our approval and a repair number. This ensures that the repairs are covered under your plan and helps you avoid any unexpected costs.
Step 5.
Authorised repairs are carried out.
Back on the road.
Let's speed things up a little.
To ensure we can help you as quickly as possible, you may wish to have the following handy when you contact us.
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Your plan reference number.You will find this on any communication we have sent you.
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Evidence of the fault.Any photographs or details explaining the fault.
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Your preferred VAT registered garage.If you don't have a preferred garage, our experts can recommend one.
Warranty FAQ’s.
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Our repairs office hours are 8.30am-5.00pm Monday – Friday (except bank holidays). If you breakdown out of hours, please phone our 24/7 breakdown service on 0800 054 2174. For full details on what to do with regards to repairs out of hours, please refer to Section H in your plan book.
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Warrantywise plans allow for an unlimited number of valid repairs to be made with no limits on the annual mileage your customers drives. There are no upper mileage limits so they won’t run out of cover.
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If your repair is approved and you need a hire car, because your vehicle is off the road, we may reimburse you for up 10 days for car hire, please refer to the terms of your warranty for details.
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If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements and submit a claim under the warranty.
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We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page, and if we cannot resolve your complaint between us, you can refer it to Edd China for consideration in his role as Final Arbiter.
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All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.
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It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could affect your warranty. Rest assured, we are here to assist you throughout the process.
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We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.
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At Warrantywise, we aim to make the repair process hassle-free for everyone. When If you choose one of our Authorised Repairers to carry out an approved repair, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments.
We always recommend using one of our Approved Repairers. Their repair facilities undergo careful monitoring to guarantee the best workmanship and service quality.
However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labour rate aligns with your warranty schedule.
If you decide to use your preferred garage, you may be required to pay the bill in full. However, rest assured, once the repair work has been agreed by us, we will promptly reimburse you directly for the agreed expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.
If your vehicle shows signs of a problem…
If your vehicle shows signs of a problem (such as a strange noise, lights on the dashboard or feels different to drive than you think it should), then you need to stop driving the car immediately and contact us. Continuing to drive the car you could worsen the damage and may even invalidate your warranty.
Start a repair
Need help?
If your vehicle shows signs of a problem (such as a strange noise, lights on the dashboard or feels different to drive than you think it should), then you need to stop driving the car immediately and contact us. Continuing to drive the car you could worsen the damage and may even invalidate your warranty.
Start a repair