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Warrantywise employee

Steps to get you back on the road.

We understand that discovering a fault with your vehicle can be a stressful experience and it's our job to help relieve that stress. That's why our team of warranty experts are here to keep you moving. Let's get started.

Step 1.

Contact us and our team of warranty experts will get you sorted.

If you suspect a fault with your vehicle, you can contact us directly or any VAT registered garage of your choice.

Step 2.

Fault diagnosis.

When you take your vehicle to the repairing garage, they will take a look and diagnose the issue for you. The cost of the diagnostic is your responsibility, but don’t worry if the repair request is authorised, we’ll reimburse you for a reasonable diagnostic fee.

What is a diagnosis?

A diagnostic test involves a professional connecting your car to a scanner and revealing the issue by interpreting the error codes related to a specific fault.

Step 3.

Submit the assessment form.

Once the garage has identified the fault with your vehicle, they need to complete and submit the form on the link below.

Step 4.

Warrantywise review.

Before any repair work is carried out your Warrantywise technician will review the assessment. We ask that you wait for our approval and a repair number. This ensures that the repairs are covered under your plan and helps you avoid any unexpected costs.

Step 5.

Authorised repairs are carried out.

Back on the road.

Let's speed things up a little.

To ensure we can help you as quickly as possible, you may wish to have the following handy when you contact us.

  • Your plan reference number.
    You will find this on any communication we have sent you.
  • Evidence of the fault.
    Any photographs or details explaining the fault.
  • Your preferred VAT registered garage.
    If you don't have a preferred garage, our experts can recommend one.

Warranty FAQ’s.

If, during a journey, your car suffers a breakdown within Great Britain you can telephone 0800 054 2174 (24h service) and we will arrange for an engineer to attend to provide roadside assistance and/or recovery to an Authorised Repairer or a Repairer of your choice. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements. We will reimburse you within our normal terms and limits for a validated repair

Warrantywise plans allow for an unlimited number of valid repairs to be made with no limits on the annual mileage your customers drives. There are no upper mileage limits so they won’t run out of cover.

If you need to pay for a hire car, because your vehicle is off the road with a valid warranty repair, you can be reimbursed for up 10 days for car hire, please refer to your plan book for the amount per day.

If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend to provide roadside assistance and/or recovery to an Authorised Repairer or a Repairer of your choice. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements. We will reimburse you within our normal terms and limits for a validated repair.

We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page. And if we cannot resolve your complaint between ourselves, you can refer it to Edd China for consideration in his role as Final Arbiter.

All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.

It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could invalidate your warranty. Rest assured, we are here to assist you throughout the process.

We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.

At Warrantywise, we aim to make the repair process hassle-free for everyone. When you choose one of our Authorised Repairers, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments. In most cases, you will have nothing to pay at the time of repair. However, if you decide to use an alternative garage or repairer, you may be required to pay the bill in full following an authorised repair. Rest assured, once the repair is verified, we will promptly reimburse you directly for the covered expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.

If your vehicle shows signs of a problem (such as a strange noise, lights on the dashboard or feels different to drive than you think it should), then you need to stop driving the car immediately and contact us. Continuing to drive the car you could worsen the damage and may even invalidate your warranty.

Start a repair

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Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

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