Skip to content

Our commitment to our customers is steadfast and our history since 2000 reflects our consistent commitment to fulfilling obligations to our clients. 

How we operate.


An important aspect in the design of our warranty plan is to include and insist that we control the business and to this end we, both contractually and legally, operate on a completely discretionary basis. We use this discretion to ensure that, as our customer, you receive a fair and equitable resolution to each request you make. We believe that we use our discretion wisely and only in the interests of our customers. This protects us against fraud and enables us to extend the level of service to deal with any given situation. As the official arbiter master mechanic, Edd China, will offer an unbiased view of any client dispute. He will have the final say (discretion) over repairs and if he thinks the customer is right, he can overturn Warrantywise’s decision.

What this means, is that Edd China as an independent arbiter ensures the consumer is protected and that any dispute is resolved in a fair and un-biased manner.

How are we different?

Warrantywise function in a unique way designed to benefit you.

How we operate our warranties

Warrantywise take a proactive approach to the whole process of servicing, maintaining, and repairing your vehicle. As part of our service, we carry out several checks such as: DVSA MOT, DVLA Service History and valuation all to make sure your car is eligible from the start of your plan. We do this to ensure everything goes smoothly without any issues along the way. In addition, we provide servicing and maintenance facilities at preferential rates to ensure that you maintain your vehicle as reliably as possible, then, if and when a fault occurs, we can repair the problem quickly and efficiently.

What if I have a complaint?

Warrantywise take complaints very seriously. Any complaint is thoroughly investigated in the first instance by our Customer Relations Manager. If the situation isn’t resolved it is escalated to the CEO, Lawrence Whittaker.

You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or County Court. The final discretion is held by independent arbiter Edd China. Warrantywise aim to offer a unique and customer focussed approach to warranties, designed to benefit our customers.

Contact details

Customer Relations Manager:, Lawrence Whittaker (CEO):, Edd China (Arbiter):

Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
*Please refer to specific plan terms and conditions.