Car Warranty Dealer FAQs

We want our Wise Dealers to be informed of every aspect of our Used Car Warranty so we have a page dedicated to frequently asked questions. If you are unsure about any aspect of our Used Car Warranty and cannot find the answer on this page, please feel free to contact us on 0800 001 4551.

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Q: Why should I choose Warrantywise over other car warranty providers?

A: It’s simple. Warrantywise believe in quality cover at a reasonable price. The cover we offer is the highest available in the UK, which is why many large main dealer groups choose us over the manufacturer’s warranty. We believe in working together with dealers to create a long lasting relationship that is beneficial for both parties. Oh and we pay a market leading 92% of claims in full!

Q: Do I have to be FCA registered?

A: No. Warrantywise’s dealer warranty plan is outside of the FCA’s remit because it’s a service and maintenance plan. Therefore there are no FCA exams to take or FCA regulations to follow.

Q: Do I have to issue the plan to the customer?

A: No, you can give the customer a dealer leaflet and information pack if you like, but we issue all plans directly from our head office. All you need to do is book the warranty online and we will send the customer all the relevant information they need. When you book the warranty online you can choose to print out a summary of the cover for the customer to keep.

Q: What should I do if my customers vehicle develops a fault or a part breaks down?

A: Tell them to stop driving and telephone our Repairs Office on: 0844 335 1988. They should listen to the message carefully and make their selection accordingly. If it’s out of office hours, see our Emergency Repairs section.

Q: What if I want the customer to use my own garage for repairs?

A: I prefer that they use one of our Approved Repairers whose workmanship and quality is closely monitored to ensure that they are providing the very best customer service. However, if the customer wants to use a different garage there’s no problem, just make sure that it’s VAT registered and that they follow our ‘Repairs Procedure’ set out in our policy booklet. Double check their labour rate matches up with what you’ve selected.

Q: Who foots the bill?

A: Warrantywise will settle the Repair Cost with our Authorised Repairer directly and you will likely have nothing to pay. If you use your own garage or repairer you may have to pay the bill in full following an authorised repair and then we will pay you back directly.

Q: Do I need to service a car before it’s eligible for cover?

A: Obviously it’s good practice to service a car before you sell it. However, if the car has an up to date service history you don’t necessarily need to service the car before we put it on cover. If the car you are selling doesn’t have evidence that the last service was performed at the correct time, then you will have to service the car to the manufacturer’s recommendations before the warranty will start.

Q: Can I cancel my plan and receive a full refund?

A: Yes, all Warrantywise plans come with my ‘No Quibble 30 day Money Back Guarantee’ you can cancel the plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.

Q: What do you mean by All Mechanical Parts?

A: The Oxford English dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part which moves or is moved and/or is acted upon by something else which makes it do that motion.

NB: There are some items listed under our Additions not included with the main cover.

Q: What do you mean by All Electrical Parts?

A: The Oxford English dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use or produce electricity in order to function.

NB: There are some items listed under our Additions not included with the main cover.

Q: Who do you pay the repairs money to?

A: Once the repair cost is ready for settlement, we pay to either your chosen VAT registered repairer or the plan holder. Only in some extreme circumstances will we pay you as the supplying dealer direct.

Q: Do I have to get my car inspected before you will cover my vehicle?

A: Warrantywise can cover almost any vehicle including commercial vehicles and high performance sports cars however for obvious reasons they are unwilling to take on board vehicles used within driving schools, competitive events, modified vehicles or Japanese imports.

Q: Will my call to request a repair or complaint be transferred to a call centre half way around the world?

A: Definitely not – all calls, including dealing with repairs, are answered by Warrantywise here in the UK. I have met all the staff and visited their offices, they are a great bunch.

Q: What if my customer suffers a breakdown out of office hours or during a holiday period?

A: They can use what the plan describes as the Emergency Repairs Procedure. Basically they pay for the repairs, keep the Vat receipts and if possible save the old parts and then make the claim when the office re-opens. Also, it’s best to leave an answerphone message or send an email to the repairs office asap just to get the repair on the record. The full details are in the plan.

Q: Are there any mileage restrictions?

A: Warrantywise plans allow for an unlimited number of valid repairs to be made with no limits on the annual mileage your customers drives. We do not have upper mileage limits so they won’t run out of cover.

Q: What if my customer needs to pay for a hire car?

A: They can be reimbursed up to £50 (inc VAT) per day for up 10 days for car hire, in certain circumstances, when their vehicle is in for repair.

Q: What about recovery?

A: If a customer’s car breaks down because of a fault covered under the plan, we will reimburse you the cost of recovery expenses up to £250.00 (inc VAT) for each breakdown.

Q: What happens if they breakdown abroad?

A: We include European Cover throughout the plan term. This provides similar protection as within the UK, throughout the EEC.

Q: What if I have a complaint?

A: Warrantywise take complaints very seriously and so do I. Any complaint is thoroughly investigated by our Customer Relations Manager and finally by the senior partner at Warrantywise, Andrew Whittaker.

You still have your statutory rights of complaint such as contacting Citizens Advice, Trading Standards or the County Court but unlike all other warranties, this is a Service and Maintenance Warranty Plan and unlike all other warranties, I have the final ‘discretion’ if ever things go down to the wire.

- Quentin Willson

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