- Reliability Index score out of 100
- 63
- Average repair cost
- £1,011
- Most regular repair request
- Cooling System
- Average age at repair
- 7 years
- Average mileage at repair
- 72,482 miles
The UK’s 3rd most popular used car
The Volkswagen Golf is the third most popular used car in the UK, with a total of 227,427 sales [1] taking place in 2023. This won’t come as a surprise to most, as the VW Golf is renowned for being sensible and synonymous with practicality.
To put the Golf’s reputation to the test, we scored it against our own Reliability Index criteria. With an overall score of 63 out of 100, the Golf has scored well, but just how reliable really is it?
What does our Reliability Index data say?
Our data shows that the most regular repair request for VW Golf vehicles is related to the Cooling System, responsible for regulating the engine’s temperature. Signs of potential issues include steam under the bonnet, white exhaust smoke, and warning lights on the dashboard. Given the critical role of the cooling system in engine health, neglecting maintenance can lead to complex and costly repairs. If you own or are looking to buy a used VW Golf, you can look at the car’s service history to see how well it has been maintained, however if that doesn’t feel like enough, you may wish to consider investing in an extended warranty for peace of mind.
What is the average mileage of a Volkswagen Golf when a fault occurs?
According to our index data, Volkswagen Golf vehicles typically require repairs at an average mileage of 72,482 miles. This places it among the highest mileage figures for popular used cars. When compared to the average mileage of 63,548 miles for the Vauxhall Corsa, the Golf’s figure appears quite favourable.
What is the average age of a Volkswagen Golf when a fault occurs?
At the time of repair requests, the average age of a Volkswagen Golf is 7 years. These figures suggest that the Golf is generally dependable, offering owners a considerable level of reassurance regarding reliability. However, reliability is not solely determined by age and mileage. It’s essential to consider other factors, such as the potential costs associated with owning a Volkswagen Golf. What kind of expenses might you expect during your ownership of this vehicle?
What are the running costs of a Volkswagen Golf?
Our index data tells us that the average repair request for a Volkswagen Golf is £1,011, and the most expensive Golf repair request we’ve received is £12,180.14! Despite the Golf being safe, secure, and practical, this highlights that it can be expensive to repair. If you are set on the style and the performance of the Volkswagen Golf, protecting yourself with an extended warranty* can help budget for any repair costs for sudden failures.
Prices for a second-hand Volkswagen Golf start at around £6,000 [2]. With the models reputation for being fun to drive, versatile and affordable, it’s easy to see why it’s so popular with UK drivers. The Golf offers good fuel economy, and could cover an average of 40-60 mpg depending on the model and the engine type. Insurance-wise, the deal you get will completely depend on the model, as Golf’s can fall anywhere from group 7 up to group 39.
How practical is the Golf?
The Golf is stylish, comfortable to drive, and offers a good amount of storage. It’s a popular choice with families, so much so that it’s been dubbed ‘the family hatchback’. There’s plenty of leg and head room in the front and the rear, and the rear doors also open wide enough to fit car seats with ease. A key selling point of the Golf is its boot space. Except for the eHybrid model and the plug-in hybrid VW Golf GTE, Golfs have height-adjustable boot floors. That allows you to create two separate compartments and, when raised, eliminates the step that is otherwise created when the rear seats are folded down.
An extended warranty can be a safety net for your Volkswagen Golf
Volkswagen owners who are looking for peace of mind can look to Warrantywise to help with repair costs. Don’t forget you’ll get unlimited repairs, 24/7 breakdown cover, car hire, onward travel and a UK call centre all as standard*. Check out our extended warranties for your Volkswagen.
Source
Warrantywise Reliability Index Scoring and Data: Rank is measured by repair request frequency, average vehicle age at the time of fault, average mileage and average labour time, from 1 January 2020 to 30 September 2023, and includes vehicles between three and ten years old where there are a minimum of 250 cars on cover. Average repair costs collated over a period between 1 January 2020 and 30 September 2023. Since the sample was selected, Warrantywise has seen a significant rise in the price of labour and parts, which will impact future repair costs. All data used is from Warrantywise’s proprietary internal research. Warrantywise believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.
Warranty FAQ’s.
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A car warranty, or an extended car warranty as you may also see it called, helps to cover the cost of fixing your car if something goes wrong with it, like a mechanical or electrical problem.
New cars usually come with a warranty that lasts for 3 years. This means the manufacturer will fix any problems covered under your plan during that time. After this period any repairs or problems will need to be fixed by the vehicle owner.
For peace of mind, and to help you manage repair costs effectively, you can purchase an extended warranty directly from a third-party car warranty provider such as Warrantywise after your manufacturer’s warranty expires.
Car warranties do not cover everything and you must read the plan terms and conditions before you take out the plan. For instance, most warranties will not cover accidental damage or natural wear and tear of a part.
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Warrantywise provide a discretionary warranty plan sometimes referred to as ‘non-insured’. Like insured warranties, discretionary cover must follow the terms of the service and maintenance warranty plan. Valid warranty repairs are always covered, for both insured & discretionary companies. A valid warranty repair in either case can’t be rejected.
A discretionary warranty allows for flexibility, it means we can assess repairs and use our discretion in areas that might not be clear-cut. As an additional measure Warrantywise has appointed Edd China as the final arbiter, in the event of a dispute Edd China has the final ‘discretion’.
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An extended car warranty from Warrantywise provides protection for your vehicle beyond the manufacturer’s warranty, shielding you from unexpected repair costs that can arise due to mechanical or electrical failures. With additional benefits including recovery, car hire and onward travel, to name but a few, our warranty gives you peace of mind, eliminating the stress and hassle associated with unforeseen repairs and expenses. With access to our network of approved repair centres, you can rely on professional and reliable repairs. By choosing Warrantywise, you can budget more effectively and avoid unexpected costs with cover you can be confident in.
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Our retail plans are designed to provide the most comprehensive level of cover available for the age and mileage of your vehicle. We automatically select the most appropriate level of cover for your vehicle, which you can then tailor to meet your specific needs during the online quote process or by speaking with one of our team of warranty experts on 0800 001 4990, who will help you through the process.
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At Warrantywise, we aim to make the repair process hassle-free for everyone. When you choose one of our Authorised Repairers, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments. In most cases, you will have nothing to pay at the time of repair. However, if you decide to use an alternative garage or repairer, you may be required to pay the bill in full following an authorised repair. Rest assured, once the repair is verified, we will promptly reimburse you directly for the covered expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.
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As long as your car has an up to date service history you don’t necessarily need to service the car before we put it on cover. However, if the vehicle doesn’t have evidence that the last service was performed at the correct time, then you will need to arrange to have the car serviced to the manufacturer’s recommendations before your warranty cover is effective. Please refer to Section G – Servicing your vehicle for full details.
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No, you don’t have to have a car inspected before it can go on cover.
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Our plans are available in lengths to suit your needs. From monthly cover to 12, 24 or 36 month plans.
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You can choose to pay for your plan in full, over 4 month or PAYG (monthly pay as you go).
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All Warrantywise plans come with a no question 30 day money back guarantee. You can cancel the plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.
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We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.
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If, during a journey, your car suffers a breakdown within Great Britain you can telephone 0800 054 2174 (24h service) and we will arrange for an engineer to attend to provide roadside assistance and/or recovery to an Authorised Repairer or a Repairer of your choice. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements. We will reimburse you within our normal terms and limits for a validated repair
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It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could invalidate your warranty. Rest assured, we are here to assist you throughout the process.
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The Oxford English Dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use, or produce electricity in order to function. NB: There are some items listed under our Additions that are not included with the main cover.
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The Oxford English Dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part that moves, is moved and/or is acted upon by something else that makes it do that motion. NB: There are some items listed under our Additions that are not included with the main cover.
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If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend to provide roadside assistance and/or recovery to an Authorised Repairer or a Repairer of your choice. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements. We will reimburse you within our normal terms and limits for a validated repair.
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If you need to pay for a hire car, because your vehicle is off the road with a valid warranty repair, you can be reimbursed for up 10 days for car hire, please refer to your plan book for the amount per day.
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If you purchased your plan directly, then yes. If you sell your car, you can transfer the remainder of your warranty plan to your new vehicle. Depending on the make, age and mileage of your new car additional charges may apply. Call our admin team on 0800 001 4990 for full details.
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We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page. And if we cannot resolve your complaint between ourselves, you can refer it to Edd China for consideration in his role as Final Arbiter.
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All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.
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Edd China fulfils the role of independent arbiter, this means he has the final say over any dispute that we cannot resolve between ourselves, subject of course to your statutory rights.
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Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023 he passed over the responsibility of final arbiter, on any issues we cannot resolve between ourselves, to Edd China who takes up the role and will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.