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Warrantywise Top 10 Reliablity Index - Volkswagen Polo Score Card.
Reliability Index score out of 100
VW Polo Series average repair cost
Most regular repair request
Cooling System
Average age at repair
7 years
Average mileage at repair
60,487 miles

Famous for being sensible and capable, it’s not surprising to see that the Volkswagen Polo has secured a spot as one of the UK’s most popular used cars. A total of 155,100 used Polo sales took place in 2023 [1], but does that mean it’s reliable? 

The Volkswagen Polo scored a very admirable 69 out of 100 against our criteria, which is the second highest reliability score out of all ten most popular used cars. So, what does that mean for motorists? 

What does our Reliability Index data say?

According to our data, the most regular repair request is for the cooling system, the area responsible for managing the temperature of the engine. Signs of faults can include a rising temperature gauge, white exhaust smoke, steam coming from the bonnet. Due to the fact the cooling system looks after the engine, faults and repairs can be complicated, costly, and time consuming.

To maintain your car’s cooling system, regularly check coolant levels, inspect for leaks, and flush and replace coolant as recommended. Monitor engine temperature while driving, service the water pump as needed, and address overheating issues promptly. If unsure, seek professional inspection during routine servicing.

What is the average age of the Volkswagen Polo when faults occur?

Our index data reveals that the average age of a Volkswagen Polo at the time of requested repairs is 7.44 years

What is the average mileage of the Volkswagen Polo when faults occur?

The average Polo mileage at the time of repair requests is 60,487 miles. Most motors will run smoothly between the benchmark of 50,000 – 80,000 miles [2]. The Volkswagen Polo sits in the lower half of this scale, but it’s still well above the bottom of the benchmark, which suggests that the Polo is reasonably reliable. All cars have faults during their lifetime though, an extended warranty cover can help ensure you’re protected from any sudden repairs. 

What are the running costs of the Volkswagen Polo?

Prices for a used Volkswagen Polo begin at around £5,000 and range up to about £20,000 which isn’t a bad starting point for a popular and trusted car. When it comes to fuel economy, the Polo can cover an average of 36-66 miles per gallon, so day-to-day running of the Polo could be quite inexpensive, depending on which model you get. The Volkswagen Polo is one of the cheapest cars to insure, with many models falling into group 1, making it an affordable option for new and young drivers.  

The average price of repair requests we’ve received for a Volkswagen Polo is £791, and the most expensive Polo repair request we’ve received is £8,834.22! Repair costs like this can cause a lot of stress, but if you’re covered by an extended warranty, our friendly warranty experts can help ease the pressure and take care of everything for you. 

How practical is the Volkswagen Polo?

The Volkswagen Polo, classified as a supermini, is an ideal option for drivers seeking a compact vehicle with slightly more space than a typical city car. The Polo does offer more interior space than others in its class, but three adult passengers in the back might still be a bit of a squeeze. If you have young children, they’ll be more than comfortable in the Polo, and the Isofix child seat fixings make securing car seats nice and easy.

The Volkswagen Polo’s small size is a huge selling point for some motorists, owing to the fact you can manoeuvre easily, and you’ll rarely have trouble parking. So, if you need a capable and comfortable small used car, the Polo is definitely one to consider – just make sure you’re protected by an extended warranty* in case you run into any problems.

Volkswagen owners who are looking for peace of mind are looking to Warrantywise to help protect them from unexpected repair costs. Don’t forget you’ll get unlimited repairs, 24/7 breakdown cover, car hire, onward travel and a UK call centre all as standard*. Check out our extended warranties for your Volkswagen.


Warrantywise Reliability Index Scoring and Data: Rank is measured by repair request frequency, average vehicle age at the time of fault, average mileage and average labour time, from 1 January 2020 to 30 September 2023, and includes vehicles between three and ten years old where there are a minimum of 250 cars on cover. Average repair costs collated over a period between 1 January 2020 and 30 September 2023. Since the sample was selected, Warrantywise has seen a significant rise in the price of labour and parts, which will impact future repair costs. All data used is from Warrantywise’s proprietary internal research. Warrantywise believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.

Warranty FAQ’s.

A car warranty, or an extended car warranty as you may also see it called, can help to pay for the cost of fixing your car if something goes wrong with it, like a mechanical or electrical problem.

New cars usually come with a warranty that lasts for 3 years. This means the manufacturer will fix any problems during that time. After this period any repairs or problems will need to be fixed by the vehicle owner.

For peace of mind, after your manufacturer’s warranty expires to help you seek to manage repair costs effectively, you can purchase an extended warranty.

Warranties do not include all defects. Most warranties will never pay for accidental damage or natural wear and tear of a part.

You must read the plan terms and conditions of any warranty before you take it out.

Our warranties are discretionary. This discretion allows for flexibility, as in each case we exercise our discretion to decide whether and how to resolve repair claims.

We have appointed an independent arbiter, Edd China, to ensure that any disputes with customers are resolved in a fair and un-biased manner. In the event of a dispute between us, Edd China has the final ‘discretion’.

This is what makes Warrantywise unique.

With access to our network of approved repair centres, you can rely on professional and reliable repairs.

An extended car warranty from Warrantywise provides protection for your vehicle beyond the manufacturer’s warranty, shielding you from unexpected repair costs that can arise due to mechanical or electrical failures. With additional benefits including recovery, car hire and onward travel, to name but a few, our warranty gives you peace of mind, eliminating the stress and hassle associated with unforeseen repairs and expenses. With access to our network of approved repair centres, you can rely on professional and reliable repairs. By choosing Warrantywise, you can budget more effectively and avoid unexpected costs with cover you can be confident in.

Our warranties are designed to provide the widest potential scope of repairs for the age and mileage of your vehicle. We automatically select the most appropriate level of plan for your vehicle, which you can then tailor to meet your specific needs during the online quote process or by speaking with one of our team of warranty experts on 0800 001 4990, who will help you through the process.

At Warrantywise, we aim to make the repair process hassle-free for everyone. When If you choose one of our Authorised Repairers to carry out an approved repair, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments.

We always recommend using one of our Approved Repairers. Their repair facilities undergo careful monitoring to guarantee the best workmanship and service quality.

However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labour rate aligns with your warranty schedule.

If you decide to use your preferred garage, you may be required to pay the bill in full. However, rest assured, once the repair work has been agreed by us, we will promptly reimburse you directly for the agreed expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.

As long as your car has an up to date service history you don’t necessarily need to service the car before we issue a warranty. However, if the vehicle doesn’t have evidence that the last service was performed at the correct time, you will need to arrange to have the car serviced to the manufacturer’s recommendations before your warranty cover is effective. Please refer to Section G – Servicing your vehicle for full details.

It is the vehicle owner’s responsibility to maintain their vehicle. Following the manufacturer’s service schedule ensures that vehicles are properly maintained.

 It is important to thoroughly check the service history of a second-hand vehicle before purchasing. Where the previous owner has missed a service, we’ll still provide a warranty if the service history is brought up to date according to the manufacturer’s recommendations (including any recommended remedial work). This must be brought up to date immediately and proof of the service provided.

No, you don’t have to have a car inspected before it can go on cover.

Our warranties are available in lengths to suit your needs. From monthly warranties to 12, 24 or 36 month warranties.

You can choose to pay for your warranty in full, over 4 month or PAYG (monthly pay as you go).

All Warrantywise plans come with a no question 30 day money back guarantee. You can cancel the plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.

We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.

Our repairs office hours are 8.30am-5.00pm Monday – Friday (except bank holidays). If you breakdown out of hours, please phone our 24/7 breakdown service on 0800 054 2174. For full details on what to do with regards to repairs out of hours, please refer to Section H in your plan book. 


It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could affect your warranty. Rest assured, we are here to assist you throughout the process.

The Oxford English Dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use, or produce electricity in order to function. NB: There are some items listed under our Additions that we will never pay for under the warranty.

The Oxford English Dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part that moves, is moved and/or is acted upon by something else that makes it do that motion. NB: There are some items listed under our Additions that we will never pay for under the warranty.

If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements and submit a claim under the warranty.

If your repair is approved and you need a hire car, because your vehicle is off the road, we may reimburse you for up 10 days for car hire, please refer to the terms of your warranty for details.

If you purchased your warranty directly, then yes. If you sell your car, you can transfer the remainder of your warranty to your new vehicle. Depending on the make, age and mileage of your new car additional charges may apply. Call our admin team on 0800 001 4990 for full details.

We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page, and if we cannot resolve your complaint between us, you can refer it to Edd China for consideration in his role as Final Arbiter.

All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.

Edd China fulfils the role of independent arbiter, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.

Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of final arbiter to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.

Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

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*Please refer to specific plan terms and conditions.