If your vehicle shows signs of a problem (such as a strange noise, lights on the dashboard or feels different to drive than you think it should), then you need to stop driving the car immediately and follow the Repairs Procedure. If you continue to drive the car you could worsen the damage and may even invalidate your warranty.
A full copy of the Repairs Procedure is in your warranty booklet (see here *link to downloads page) but we have the basics below for reference only (please do check the booklet terms, they are important and explain all details in full).
Make sure Warrantywise have your up to date email address and mobile telephone number so we are able to give you updates throughout the repairs process. Status reports can be obtained from our repairs team. The quickest way is by email to firstname.lastname@example.org and use the subject:
“Vehicle Reg (AB00ABC) Warranty Number (9876543) Status Update” with your own car reg and warranty numbers.
- Take your car (Recovery service tel: 0844 693 1910) to any VAT registered garage of your choice, or call us to locate an Approved Repairer if we have one in your area (call us on 01254 355102).
- If the garage is on the 1link Epyx System they can log details directly to Warrantywise, alternatively we will need an Assessment Form which can be submitted here. It also speeds up the process if they send us a copy of any service history (main dealer handbook stamps or other garages service receipts).
- We will consider all the details and ask if there is anything else we need before we can make a decision. You can see the full Repairs Procedure in your warranty booklet here.
- Make sure that the garage and yourself receive written authorisation via email and/or the 1link system before work begins and that they take a note of the Repair Authorisation Number.
- Ask the repairing garage to send us their VAT invoice for the Authorised Amount. The invoice should be made out to Warrantywise, The Rocket Centre, Trident Park, Blackburn, Lancashire, BB1 3NU.
- We will process the documents and send payments out to the nominated payee (yourself or your garage) by cheque.
Emergency Repairs (out of hours) or Repairs outside the UK
A full copy of the Emergency Services is in your warranty booklet but we have the basics below for reference only (please do check the booklet terms, they are important and explain all details in full).
If you find yourself in the situation of having to carry out repairs in an emergency situation, such as when your Vehicle is attended to by a recovery organisation as a result of a Failure at a time when our repairs office is closed, or if you are outside the UK (but within the EU) then you should:
- Pay for the repairs yourself in full and obtain a VAT receipt from the Repairer displaying the following:
- Your Vehicle’s details (make, model, reg number), and warranty plan reference number
- The details of the repair including the date of the fault and the full cost of any Parts and Labour.
- The time and date and mileage on the car when the repair was diagnosed and then carried out.
- Please also make sure to retain any Parts removed from your Vehicle for our inspection or if impractical to do so you may take a photographic record
- Contact our repairs department as soon as possible or email the details of the repair to: email@example.com
Note: In order to make sure that you receive the highest level of service and for training purposes telephone calls may be recorded. The repairs office opening hours are 9am to 5pm, Monday to Friday.