Steps to get you back on the road.
We understand that discovering a fault with your vehicle can be a stressful experience and it's our job to help relieve that stress. That's why our team of warranty experts are here to keep you moving. Let's get started.
Step 1.
Fault diagnosis.
When you take your vehicle to the repairing garage, they will take a look and diagnose the issue for you. The cost of the diagnostic is your responsibility, but don’t worry if the repair request is authorised, we’ll reimburse you for a reasonable diagnostic fee.
Step 2.
Your repairing garage submits the assessment form.
Once your repairing garage has identified the fault with your vehicle, they need to complete and submit the form on the link below.
Step 4.
Authorised repairs are carried out.
Back on the road.
Repairs FAQs.
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In order to log a repair request you must follow the simple steps on the Start a Repair page, or contact our friendly team on 01254 355 102.
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Repairs for premature failures are only considered after your plan has been active for at least 30 days or 500 miles, whichever comes first.
You must report any fault as soon as possible (always within 7 days) and wait for approval and a repair number before any work begins. Starting repairs without prior authorisation may result in your repair request being rejected. -
In order for our repairs team to assess your repair request, the fault must first be diagnosed by a VAT-registered garage of your choice. Once the diagnosis is complete, the garage must fill out our Repairer’s Assessment Form, which can be found on our website. After we receive the completed form, our team will review and assess the information. We will then contact you with the outcome. Please note: No repair work should be carried out without prior authorisation from Warrantywise. No repair work should start before this written approval is received.
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We have a duty to our customers to ensure that every repair request is assessed fairly and accurately against the terms of the warranty plan. Having any repair work completed without prior authorisation being given, goes against the Warranty Plan and could result in your repair request being rejected.
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The standard maximum labour rate paid by a Warrantywise plan is £50 per hour including VAT, but you can select a higher rate if noted in your warranty schedule. Check your Warranty Plan for the exact figure.
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You are responsible for the initial diagnostic costs. However, if the repair is authorised, we may reimburse reasonable diagnostic charges.If your vehicle breaks down or is undergoing authorised repairs, you may also be entitled to the following benefits:Emergency breakdown recovery (up to 50 miles)Replacement hire vehicle (up to £75 per day, for a maximum of 10 days).Please refer to your Warranty Plan for more information.
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What to Do When Taking Your Car for RepairsStep 1: Notify Warrantywise Promptly. Ensure you have your warranty details available.– Once you’ve reported a fault, your repairer has 7 days to provide certain details to Warrantywise.Step 2: Provide Repairer with Instructions– Ask your repairer to submit the following information by either:Phone: Call the Repairs Office at 01254 355102 and request an assessment form to be emailed to them.
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You are responsible for the initial diagnostic costs. However, if the repair is authorised, we may reimburse reasonable diagnostic charges.If your vehicle breaks down or is undergoing authorised repairs, you may also be entitled to the following benefits:Emergency breakdown recovery (up to 50 miles)Replacement hire vehicle (up to £75 per day, for a maximum of 10 days).Please refer to your Warranty Plan for more information.
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Including a voluntary contribution in your Warrantywise car warranty plan allows you to pay a set amount towards any approved repair costs, which can lower the overall price of your warranty plan. For example, if you choose a £100 voluntary contribution, you would pay the first £100 of any approved repair, and Warrantywise would pay the rest, helping you tailor the plan to better suit your budget.
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You should refer to your Warranty Plan to determine whether a part is included in your warranty. This information will be under your specific plan type.
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For warranty plans that started after May 1st 2023 please go to Downloads. For any other plans, please email our Admin Department at admin@warrantywise.co.uk who will be able to provide your Warranty Plan.
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The plan holder is responsible for any initial diagnostic costs. However, Warrantywise will consider reimbursing reasonable diagnostic expenses as part of an approved repair request.
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If your vehicle has suffered a breakdown or is undergoing authorised repairs, we may provide a replacement hire providing the repair meets our criteria. Please refer to your Warranty Plan for more information.
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When authorising labour times, we will refer to Autodata and Auto Logic timing schedules to ensure the correct labour time is being authorised.
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We use a network of AA repairing garages across the UK who we can pass your details across to and will take over the booking process. In order to start this booking process, please contact us via live chat or phone us on 01254 355102.
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You should report any fault with your vehicle as soon as possible (always within 7 days) and once this fault has been reported, we need to received the information from the repairing garage within 7 days.
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To ensure the assessment form is completed with all of the necessary detail provided, we do ask that the repairing garage completes the assessment form.
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In order to make a payment for an authorised repair, we must receive a signed authorisation document from the plan holder and the invoice for the completed repair work in Warrantywise’s name and address. Without both of these documents being provided, we are unable to process a payment.
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Premature part failure occurs when a component fails unexpectedly before the end of its expected lifespan. In contrast, a worn-out part has reached the natural end of its life, which is considered normal given the vehicle’s age and mileage. Premature failure falls under your plan (as long as it is a part that’s in your T&Cs), wear and tear of a part does not.
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Warrantywise will always use parts of Original Equipment standard and if the warranty plan has main dealer labour rate, we will authorise main dealer parts.
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In order to cancel your warranty plan you must email our Admin Department at admin@warrantywise.co.uk. The email must contain your vehicle registration and or your plan reference number and the reason for requesting cancellation.