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Repairs Technician Assessor.

We have an exciting opportunity for a Repairs Technician Assessor to join our growing team.

For 26 years, Warrantywise has been one of the UK’s leading extended vehicle warranty providers. Founded in the Northwest of England and still headquartered in Blackburn, Lancashire, we remain proud of our Northern roots while supporting customers across the UK.

Over the years, we’ve helped more than 1 million customers with extended warranties for vehicles of all makes and models. We work with both private motorists and thousands of independent dealer partners nationwide. Our commitment to transparency and customer care has earned us an Excellent rating on Trustpilot, reflecting the high standards of service we strive to deliver every day.

At Warrantywise, our people are at the heart of our success. Employee feedback consistently highlights our supportive team environment, opportunities for career progression, and strong work-life balance, with many colleagues building long-term careers as the business continues to grow.


We’re always looking for motivated, ambitious people to join our team. If you want to build your career with a company that combines strong heritage with a positive, collaborative culture, Warrantywise could be the perfect place for you.


Department
Customer experience
Dependent on experience
Up to £34,500 + OTE
Employment type
Full time
Hours
9am-5pm | Mon-Fri

Job Details.

This is a fast-paced, customer-focused role that would suit someone who takes pride in working to a high standard. As a key point of contact, you’ll support both customers and repairers throughout the repair journey, ensuring a smooth and positive experience at every stage.

Your responsibilities will include:

  • Assessing repair requests and making informed decisions.
  • Communicating clearly with both customers and repairers.
  • Handling inbound and outbound calls.
  • Delivering excellent customer service at every touchpoint.
  • Working both independently and collaboratively within the team.
  • Ensuring all processes are compliant with GDPR.

At Warrantywise, we’re looking for individuals who live our values and are committed to delivering outstanding service to both customers and repairers.

You’ll be:

  • Energetic, dedicated, and able to thrive in a fast-paced environment.
  • Calm under pressure, with a proactive and problem-solving mindset.
  • Passionate about resolving vehicle-related issues and achieving the best outcomes for customers.
  • Conscientious, with the ability to use your own initiative.

Requirements:

  • Previous motor trade experience is essential.
  • Mechanical knowledge is desirable, but not essential.



  • 22 days holiday plus bank holidays.
  • 1 month unpaid sabbatical after 5 years of service.
  • Company pension.
  • Company-supported healthcare (free eye test, Wisdom EAP support service & Mental Health First Aiders on-site).
  • 30% discount on all warranty products for employees, friends and family.
  • Interest-free company loan up to £1000 after 6 months of service.
  • Friendly and supportive working environment.
  • Recommend-a-friend scheme.
  • Excellent staff incentives.
  • Regular social events.
  • Progression within the company.

 

    We’d love to hear from you

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    Warrantywise and the Warrantywise logo are trademarks of Warrantywise. The website www.warrantywise.co.uk and all content are provided for general information only and do not form any contract of protection, insurance, or regulated financial product.

    Warranty plans are issued only upon purchase and operate on a discretionary basis, meaning each repair request is considered individually and payments are not guaranteed. Please review all information supplied and make your own choice of warranty plan and any optional additions. Warrantywise does not offer financial advice, recommendations, or personalised guidance.

    Warranty plan documents can be downloaded here or requested by calling 0800 169 7880.

    Warrantywise Limited (No. 07963594) and Warrantywise UK Limited (No. 14775172), both trading as Warrantywise, are registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, BB1 3NU, and form part of Wise Group Holdings Limited (No. 10613336). VAT numbers: 264 8618 71 and 437 8119 76. Prices include VAT at the current rate.

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    Price Promise

    Our Price Promise applies to any plan level you have been quoted for, where the plan level is identical (“like-for-like”). If a like-for-like comparison cannot be made, we will issue a bespoke quotation based on your needs, which we guarantee will be the most competitive price and plan we offer at that time.

    To activate our Price Promise, proof of an active comparative quote (dated within the previous 30 days) is required. We do not match exclusive or restricted discounts (e.g., student, NHS, blue-light). Warrantywise reserves the right to refuse a price match where fraud or unauthorised reseller activity is suspected.

    All warranty plans are governed by the details set out within the warranty plan documents. Warrantywise reserves the right to change or withdraw the ‘Price Promise’ without notice. Please contact our warranty specialists to activate the ‘Price Promise’.