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We have an exciting opportunity for a customer service advisor to join our growing team.

Warrantywise are one of the fastest growing businesses in the North West, an award-winning warranty firm who continually rank as one of the best businesses in Lancashire. We are looking for a customer service advisor to join our ever-growing team, at our prestige office, the Rocket Centre in Blackburn.

Warrantywise supply the highest quality extended vehicle warranties for all makes and models to private individuals as well as over 3000 independent dealer groups.

The last 12 months has seen us undergo huge growth that’s taken the Warrantywise family from 50 to 150 people, and we plan to continue our rapid expansion during 2024 and beyond.

Customer experience
OTE depending on experience.
Up to
Employment type
Full time
(Saturdays on a rota)
9am-5pm | Mon-Fri

Job Details.

The purpose of your role will be to work closely with our customers to manage their repair request. We need to make sure we continue to provide a great service to our customers. This is a great opportunity for someone who is a natural problem solver and great communicator.

Your main duties:

  • Answer inbound telephone calls from customers relating to repairs.
  • Outbound calls informing customers of repair decisions.
  • Providing high quality and professional assistance dealing with calls promptly and courteously.
  • Chase up outstanding repairs.
  • Contact customers for feedback on repairs and their experience with Warrantywise.
  • Provide accurate administrative support.
  • Previous customer service experience is desirable but not essential.


  • Previous experience is essential.
  • Confident telephone manner.
  • Attention to detail.
  • Good listening skills.
  • Excellent communication skills.
  • Ability to work as part of a team.
  • Computer literate.


  • 20 days holiday plus bank holidays.
  • Increases to 22 days holiday after 5 years of service.
  • 1 month paid sabbatical after 10 years of service.
  • Company pension.
  • Company supported healthcare (Free eye test, offer Able Futures support service).
  • 30% discount on all warranty products for employees, friends and family.
  • Interest free company loan up to £1000 (After 6 months of service).
  • Excellent working environment.
  • Recommend a friend scheme.
  • Staff incentives.
  • Social events.
  • Progression within the company.


    We’d love to hear from you

    If you wish to apply for a role, please submit your CV and let us know which job role you are applying for. Our friendly team will aim to get back to you within 3-5 business days.

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    Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

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