Warrantywise Case Study #4 – David Cooper

Every month Warrantywise contact a customer who has received excellent service from us and has encountered a recent repair. This month Warrantywise contacted David Cooper. Find out what he has to say for yourself here!





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David Cooper Case Study

Mr Cooper contacted Warrantywise when his car stopped mid-journey...

Warrantywise assessed the repair and settled the bill of £1515.61 directly with the garage. Read on to find out more about Mr Cooper’s experience with Warrantywise.

Mr Cooper was on holiday, travelling from Hailsham to Truro when he encountered a problem with his Ford Galaxy. It started when a warning appeared on the engine management screen and soon after power was reduced, so he decided to stop at Southampton services.

As Mr Cooper was towing a caravan he called Green Flag who diagnosed a turbo problem, and they arranged a courtesy car to tow the caravan. Mr Cooper had been recommended to use a Ford main dealer garage so arranged with Warrantywise to have his car delivered to Vospers Truro for repair.

Mr Cooper stated:

“My car was diagnosed with needing a new turbo and after me forwarding the service book to Warrantywise it was agreed that they would settle the bill of £1515 direct with the garage and also offered me a hire car, which I had to unfortunately decline because of our moulting labrador, but it was a kind thought.”

The car was repaired and returned to Mr Cooper within a week with all payments settled directly with the garage. Mr Cooper has been a loyal Warrantywise customer for over three years, when asked why he chose Warrantywise he stated,

“Warrantywise sounded a better bet than previous warranty provider Warranty Direct who had an excess.”

Warrantywise strive to provide excellent customer services to all its customers. When asked about his experience with Warrantywise Mr Cooper stated,

“I really am most impressed with the service received, and the way this case was handled.”

Mr Cooper was nothing short of praise for Warrantywise and finally concluded with saying,

“A very satisfactory conclusion to my experience with you. With all these covers you never know how good they are till you claim, I would not hesitate to recommend you to anyone. Warrantywise are courteous and very efficient. Many many thanks for your service.”
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