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Complaints.

We hope you never have a reason to complain about any of our services. But if you feel like we've let you down, please let us know and we'll try and sort things out as soon as possible.

How to get in touch

Call us.

Sometimes a call is the quickest way to get things sorted. We'll do our best to resolve your complaint on the call, but sometimes we'll need a little longer to look into things in a little more detail and reaching a resolution may take longer.

Call: 0800 1697880

Write to us or complete the online form.

If are unhappy and have an issue that you need us to look into further please write to: The Customer Services Manager Warrantywise, The Rocket Centre, Trident Park, Blackburn, BB1 3NU or complete our online form using the link below

Complaints form

Contact Edd.

If for any reason you are still unhappy with any of the services we provide or the way in which we have exercised discretion you can ask for your case to be reviewed personally by Edd China.

Contact Edd

IMPORTANT NOTE: Plans purchased before 13/07/2023 will have any new complaints reviewed by Edd China.

Warrantywise and the Warrantywise logo are trademarks of Warrantywise. The website www.warrantywise.co.uk and all content are provided for general information only and do not form any contract of protection, insurance, or regulated financial product.

Warranty plans are issued only upon purchase and operate on a discretionary basis, meaning each repair quest for is considered individually and payments are not guaranteed. Please review all information supplied and make your own choice of warranty plan and any optional additions. Warrantywise does not offer financial advice, recommendations, or personalised guidance.

Warranty plan documents can be downloaded here or requested by calling 0800 169 7880.

Warrantywise Limited (No. 07963594) and Warrantywise UK Limited (No. 14775172), both trading as Warrantywise, are registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, BB1 3NU, and form part of Wise Group Holdings Limited (No. 10613336). VAT numbers: 264 8618 71 and 437 8119 76. Prices include VAT at the current rate.

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*See the plan book for further details.
Price Promise

Our Price Promise applies to any plan level you have been quoted for, where the plan level is identical (“like-for-like”). If a like-for-like comparison cannot be made, we will issue a bespoke quotation based on your needs, which we guarantee will be the most competitive price and plan we offer at that time.

To activate our Price Promise, proof of an active comparative quote (dated within the previous 30 days) is required. We do not match exclusive or restricted discounts (e.g., student, NHS, blue-light). Warrantywise reserves the right to refuse a price match where fraud or unauthorised reseller activity is suspected.

All warranty plans are governed by the details set out within the warranty plan documents. Warrantywise reserves the right to change or withdraw the ‘Price Promise’ without notice. Please contact our warranty specialists to activate the ‘Price Promise’.