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Failed Payments.

How do I change my payment date or bank details?

The Warrantywise admin team can help you with the following:

Troubleshooting failed payments

  • To protect your security and privacy, your bank cannot provide Warrantywise with information about why your payment was declined. Because of this you most likely need to contact your bank directly to solve most payment issues.

Contact your bank to resolve all other payment issues even if:

  • You have successfully used the payment method on other orders.
  • You have funds available in your bank account or on your credit card to cover the order cost.

Steps that you can take to resolve payment issues

  • Contact your bank about payment security policies.
    • Your bank may flag any unexpected activity on your account.
    • This includes first-time orders and high-value purchases, regardless of the amount of funds available or your credit limit.
    • Your bank may require your verbal authorisation to proceed with a transaction
  • Contact your bank about daily withdrawal or purchase limits
    • Most banks have limits on how much money can be charged or accessed in a single day.
    • If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account.
    • Your bank may require you to request a higher purchase limit to complete the transaction
  • Contact your bank about payment authorisations and reserved funds
    • When you place an order, we contact the issuing bank of your card to confirm that your credit card has a valid number and has not been reported as lost or stolen.
    • This is communicated by means of a full authorisation for the amount of the purchase.
    • Your card may be authorised for each change and funds may be reserved against your account for each authorisation.
    • Some banks may hold these authorisations for 7 to 10 business days.
    • If your payment is declined due to a lack of available funds, contact your bank to confirm whether the reserved funds are other authorisations, verify the amount of time they hold authorisations, and request that they remove any extra authorisation to free up funds in your account.
  • Verify the payment information with our customer services team
    • Did your billing address change recently or did you get a new card with a new expiration date?
  • Call our Admin team on 01254 375942 to submit an alternate payment method
    • If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card
    • Lines open:
    • 08.30 – 16.30, Monday to Thursday
    • 08.00 – 16.00 Friday
    • Closed Saturday, Sunday, and Bank holidays

Calls will be recorded

Warrantywise and the Warrantywise logo are trademarks of Warrantywise. The website www.warrantywise.co.uk and all content are provided for general information only and do not form any contract of protection, insurance, or regulated financial product.

Warranty plans are issued only upon purchase and operate on a discretionary basis, meaning each repair quest for is considered individually and payments are not guaranteed. Please review all information supplied and make your own choice of warranty plan and any optional additions. Warrantywise does not offer financial advice, recommendations, or personalised guidance.

Warranty plan documents can be downloaded here or requested by calling 0800 169 7880.

Warrantywise Limited (No. 07963594) and Warrantywise UK Limited (No. 14775172), both trading as Warrantywise, are registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, BB1 3NU, and form part of Wise Group Holdings Limited (No. 10613336). VAT numbers: 264 8618 71 and 437 8119 76. Prices include VAT at the current rate.

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*See the plan book for further details.
Price Promise

Our Price Promise applies to any plan level you have been quoted for, where the plan level is identical (“like-for-like”). If a like-for-like comparison cannot be made, we will issue a bespoke quotation based on your needs, which we guarantee will be the most competitive price and plan we offer at that time.

To activate our Price Promise, proof of an active comparative quote (dated within the previous 30 days) is required. We do not match exclusive or restricted discounts (e.g., student, NHS, blue-light). Warrantywise reserves the right to refuse a price match where fraud or unauthorised reseller activity is suspected.

All warranty plans are governed by the details set out within the warranty plan documents. Warrantywise reserves the right to change or withdraw the ‘Price Promise’ without notice. Please contact our warranty specialists to activate the ‘Price Promise’.