How we operate.

An important aspect in the design of our warranty plan is to include and insist that we control the business and to this end we, both contractually and legally, operate on a completely discretionary basis. We use this discretion to ensure that, as our customer, you receive a fair and equitable resolution to each request you make. We believe that we use our discretion wisely and only in the interests of our customers. This protects us against fraud and enables us to extend the level of service to deal with any given situation. As the official arbiter master mechanic, Edd China, will offer an unbiased view of any client dispute. He will have the final say (discretion) over repairs and if he thinks the customer is right, he can overturn Warrantywise’s decision.

What this means, is that Edd China as an independent arbiter ensures the consumer is protected and that any dispute is resolved in a fair and un-biased manner.

Warrantywise function in a unique way designed to benefit you.

Warrantywise take a proactive approach to the whole process of servicing, maintaining, and repairing your vehicle. As part of our service, we may carry out checks such as: DVSA MOT, DVLA Service History and valuation all to make sure your car is eligible from the start of your plan. We may do this to ensure everything goes smoothly without any issues along the way. In addition, we provide servicing and maintenance facilities at preferential rates to ensure that you maintain your vehicle as reliably as possible, then, if and when a fault occurs, we can repair the problem quickly and efficiently.

Warrantywise take complaints very seriously. Any complaint is thoroughly investigated in the first instance by our Customer Relations Manager. If the situation isn’t resolved it is escalated to the CEO, Lawrence Whittaker.

Rachel Blackburn (Customer Relations Manager) rachel.blackburn@warrantywise.co.uk
Lawrence Whittaker (CEO): lawrence@warrantywise.co.uk,
Edd China (Arbiter): edd.china@warrantywise.co.uk