Double check that you have the cover and additions you need
Make sure the cover you have satisfies your needs and your budget, and look at our optional additions to enhance your cover further. We give you 30 days to change anything you missed at inception, as long as you haven’t made a Repair.
Stop driving your vehicle the moment you think something is wrong!
If you carry on driving you can make the problem worse and could invalidate any Repair.
Make sure that your vehicle servicing is bang up to date, using a VAT registered garage
You make sure your car has been properly serviced and our warranty will look after your car.
Don’t repair your vehicle without our prior authorisation
You’ll be disappointed if you shell out loads of cash without logging a repair and then expect us to pay afterwards. Tell us what you’re doing before you pay for any repairs.
If we are unsure about the exact nature of a part failure we may ask an expert engineer to examine your vehicle. This is a standard process and does assist in cutting out any confusion and debate.
Contact us for any advice and guidance or if your car needs repairing
If you are unsure about anything contact us on: 0844 335 1988 or read about our Repairs Procedure.
Lastly, if you think anything is unfair or needs changing
You can contact me (Quentin Willson) directly at firstname.lastname@example.org and I promise to personally review your problem …and Yes, it really is me!