Electric Vehicle Warranty FAQ’s.

Your EV warranty is provided by Warrantywise UK Limited trading as Warrantywise, The Rocket Centre, Trident Park, Blackburn, Lancashire, BB1 3NU.

No, it is a contractual warranty with discretionary repair authorisation.

Warrantywise uses discretion to decide on repair requests, meaning they can approve repairs even if not strictly included in the warranty plan, especially if deemed fair by their arbiter, Edd China.

Parts and labour, as listed in your selected plan level which is either; EV or EV Plus. We will not limit how many repairs you can make up to your total warranty value (the current retail value of your vehicle). Each repair is limited to the single repair limit. You are premature failure after the first 30 days or 500 miles. Premature failure ends when your vehicle reaches 10 years old or 100,000 miles. Please read your Warranty Plan in full.

No warranty includes ‘everything’ so please do read your Warranty Plan in full. Any parts or items not specifically listed in the level of your warranty or those excluded in Section H ‘What we will not consider as part of your warranty’. Any parts which have not been serviced correctly, or have not been brought up to date per manufacturer guidelines (see section G2). The warranty will not include faults caused by a lack of correct and timely servicing. Worn-out parts. Pre-existing faults. Parts which have not suffered a breakdown or premature failure.

You must ensure your car is road legal, i.e. taxed, insured, current MOT and V5 Logbook in your name. You must service your car, at your own cost and in line with your manufacturer’s recommendations. You must keep proper records of the service history. If you don’t have your vehicle’s full-service history then you must bring its servicing up to date immediately (including automatic gearbox servicing).

Flexible payment plans are offered – including one-off payments and monthly installments via credit / debit card or monthly direct debit. Contact Warrantywise to confirm how you wish to pay.

The warranty is not insurance-based. It is a contractual relationship where Warrantywise and Edd China has discretion as to how to handle repairs, so they can be dealt with in a fair and reasonable manner in all cases.

If you’ve broken down or your vehicle is showing signs of a problem, contact our friendly warranty experts today. You can find everything you need by visiting our web page to start your repair process. Your peace of mind is our priority.

Yes, warranties are transferable to new owners but you will need to inform Warrantywise in order to confirm what is required to transfer the warranty.

There is no limit to the number of repairs you can make up to your total warranty value based on the vehicle’s retail value. However, each repair is subject to a single repair cost limit which varies depending on your warranty plan.

Your warranty plan starts on day one of the warranty plan for unexpected failures. Check your Warranty Plan for further information.

Exclusions include wear and tear parts, pre-existing faults, parts not serviced according to manufacturer guidelines, faults from lack of correct servicing, and non-listed parts. Also, gradual loss of battery capacity is excluded.

Warrantywise include more parts like-for-like than other providers, with a promise of transparency and no jargon.

The vehicle must be kept road legal with valid MOT, insurance, tax, and V5 registration. The owner must keep the vehicle serviced per manufacturer guidelines and maintain service records. Failure to keep servicing up to date may result in cancellation or rejection of repair requests.

Edd China is an expert adjudicator who can exercise discretion on repair authorisations and disputes, providing a fair resolution process.

Warrantywise may verify service history and MOT status, and may refuse warranty if service history is not provided or if servicing is overdue.

A used car warranty can help manage the cost of unexpected repairs after a manufacturer’s warranty ends. Warranty plans vary, so check the plan documentation carefully for listed components, exclusions, repair limits and any conditions you need to follow.

A discretionary warranty means each repair request is assessed individually, based on its particular circumstances rather than relying on automated systems. This allows the full context of each request to be considered before a decision is made.

An extended warranty can help you manage the cost of mechanical or electrical repairs once the manufacturer’s warrant has ended. Add-ons such as breakdown recovery, car hire or onward travel may also be available depending on the plan level.

The warranty plan options available to you will depend on factors such as your vehicle’s age and mileage. You can then tailor selected features and limits to reflect your needs and budget.

Yes. You can use a VAT-registered garage of your choice or a Warrantywise Authorised Repairer. If you use your own garage, check that the labour rate is within the limit shown on your plan schedule.

If your car’s most recent service was completed in line with the manufacturer’s recommended schedule, you may not need to service it before your plan starts.

You will need to arrange a service within 14 days if you are unable to provide evidence of servicing, and you must follow the recommended schedule throughout the plan.

Regular servicing helps maintain your vehicle and provides evidence that you have followed the plan requirements. Keep your service invoices and records, as Warrantywise may request them when assessing a repair request.

Before the plan starts, the vehicle’s servicing must be brought up to date in line with the manufacturer’s recommendations, including any recommended upkeep. You will need to provide evidence that the required service and any associated work have been completed.

No, you do not usually need to have your car inspected before taking out a Warrantywise plan. However, you will need to provide accurate information about your vehicle such as its age, mileage and service history.

Warrantywise plans may be available monthly or for fixed terms of 12, 24 or 36 months. The terms and prices available for your vehicle will be shown in your quotation.

You can pay for your Warrantywise plan in full, spread the cost over four months or choose a monthly pay-as-you-go option. Before choosing, check the payment schedule so you understand how much you will pay, when payments are due and how the pay-as-you-go option works.

You can receive a full refund if you cancel within 14 days, provided you have not asked Warrantywise to contribute towards a repair. Check your plan book for the full cancellation conditions.

We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.

If your car breaks down outside Warrantywise’s repairs office hours, including at weekends or during bank holidays, call the 24-hour breakdown assistance line on 0800 054 2174. Always follow the out-of-hours repair procedure in your plan book before agreeing to any repair work.

Stop driving as soon as it is safe to do so, as continuing could cause further damage. Contact the Warrantywise repairs team on 01254 648 212 for the next steps, ans do not authorise repair work until you have received written authorisation from Warrantywise.

Electrical parts are components that use, generate, store or control electrical power within your car, for example sensors, control units and dashboard displays. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.

Mechanical parts are components that use movement or force to help your car operate, for example parts within the engine, steering and suspension systems. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.

If your car breaks down while you are travelling abroad, you will need to arrange and pay for recovery. If the vehicle requires repairs, contact Warrantywise as soon as possible and follow the repair procedure set out in your plan book.

If your vehicle is off the road while an authorised repair is being completed, Warrantywise may contribute towards the cost of a hire car for up to 10 days. Check your plan book for full details, including any daily rate or vehicle-type limits.

The plan cannot be transferred from your current car to another vehicle, however you may be able to cancel it and put any remaining balance towards a new Warrantywise plan for your own or a family member’s vehicle.

If you are unhappy with the service you have received, you can contact us via post, online form or by phone. Visit our Complaints page for more information.

Our customer service teams are based in our Blackburn office. When you contact Warrantywise about a repair request, complaint or question about your warranty plan, you’ll speak to a member of the relevant team who will guide you through the next steps.

Edd China fulfils the role of expert adjudicator, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.

Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of expert adjudicator to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.

If your car’s most recent service was completed in line with the manufacturer’s recommended schedule, you may not need to service it before your plan starts.

You will need to arrange a service within 14 days if you are unable to provide evidence of servicing, and you must follow the recommended schedule throughout the plan.

The warranty plan options available to you will depend on factors such as your vehicle’s age and mileage. You can then tailor selected features and limits to reflect your needs and budget.

The plan cannot be transferred from your current car to another vehicle, however you may be able to cancel it and put any remaining balance towards a new Warrantywise plan for your own or a family member’s vehicle.

You can pay for your Warrantywise plan in full, spread the cost over four months or choose a monthly pay-as-you-go option. Before choosing, check the payment schedule so you understand how much you will pay, when payments are due and how the pay-as-you-go option works.

Each warranty is slightly different in the level of plan it provides, so please refer to your plan booklet for details.

If you are unhappy with the service you have received, you can contact us via post, online form or by phone. Visit our Complaints page for more information.

Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of expert adjudicator to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.

Edd China fulfils the role of expert adjudicator, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.

Warrantywise plans may be available monthly or for fixed terms of 12, 24 or 36 months. The terms and prices available for your vehicle will be shown in your quotation.