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Mechanical, electrical parts & labour covered*.

You can be confident that our cover leaves no stone (or part) unturned.

Roadside assistance & recovery.

If you break down and need help, we’ll get to you as fast as possible.

Car hire, onward travel & expenses covered.

We’ll make sure that your journey carries on uninterrupted while we fix the problem.

Premature wear & tear covered**.

Any premature wear and tear of parts is out of your hands. Put them in ours and we’ll cover you.

Parts are replaced in pairs.

It’s our job to help keep your used car on the road for longer. That’s why when parts work in pairs, we replace them in pairs.

Additional information.

Oil seals included

Engine, gearbox, differential, camshaft, rocker box, and turbocharger (or supercharger) including sump to engine oil seal – causing a major oil leak (dripping oil) necessitating immediate replacement (excludes oil staining, worn collars and shafts).

Gaskets included

Cylinder head gasket.

Drive belts included

Camshaft timing belt, including tensioner and variable camshaft timing unit (Vanos). Note: A failure of the camshaft timing belt can cause significant engine damage and should always be changed (including the tensioner) within the manufacturer’s recommended period.

Wiring looms included

All wiring looms included (excludes water damage, corroded or chewed wiring).

Parts replaced in pairs

We include the following Parts, recommended by the manufacturer to be replaced in pairs as good engineering practice when only one Part has suffered a Breakdown or Failure Due to Wear and Tear: brake discs, brake drums, coil road springs, and shock absorbers.

Included warranty plan additions.

Plan Additions are designed to enhance our service and give you more choice when personalising your warranty cover. You can add/remove these additions during your quote to make your cover bespoke to your needs.

Your cover level is personal .

Once your ideal plan has been selected based on the age of your car, make and mileage, you can choose additional elements to personalise your cover to sure your needs and budget.

Warranty FAQ’s.

A car warranty, or an extended car warranty as you may also see it called, helps to cover the cost of fixing your car if something goes wrong with it, like a mechanical or electrical problem.

New cars usually come with a warranty that lasts for 3 years. This means the manufacturer will fix any problems covered under your plan during that time. After this period any repairs or problems will need to be fixed by the vehicle owner.

For peace of mind, and to help you manage repair costs effectively, you can purchase an extended warranty directly from a third-party car warranty provider such as Warrantywise after your manufacturer’s warranty expires. 

Car warranties do not cover everything and you must read the plan terms and conditions before you take out the plan. For instance, most warranties will not cover accidental damage or natural wear and tear of a part.

Warrantywise provide a discretionary warranty plan sometimes referred to as ‘non-insured’. Like insured warranties, discretionary cover must follow the terms of the service and maintenance warranty plan. Valid warranty repairs are always covered, for both insured & discretionary companies. A valid warranty repair in either case can’t be rejected.

A discretionary warranty allows for flexibility, it means we can assess repairs and use our discretion in areas that might not be clear-cut. As an additional measure Warrantywise has appointed Edd China as the final arbiter, in the event of a dispute Edd China has the final ‘discretion’.

An extended car warranty from Warrantywise provides protection for your vehicle beyond the manufacturer’s warranty, shielding you from unexpected repair costs that can arise due to mechanical or electrical failures. With additional benefits including recovery, car hire and onward travel, to name but a few, our warranty gives you peace of mind, eliminating the stress and hassle associated with unforeseen repairs and expenses. With access to our network of approved repair centres, you can rely on professional and reliable repairs. By choosing Warrantywise, you can budget more effectively and avoid unexpected costs with cover you can be confident in.

Our retail plans are designed to provide the most comprehensive level of cover available for the age and mileage of your vehicle. We automatically select the most appropriate level of cover for your vehicle, which you can then tailor to meet your specific needs during the online quote process or by speaking with one of our team of warranty experts on 0800 001 4990, who will help you through the process.

At Warrantywise, we aim to make the repair process hassle-free for everyone. When you choose one of our Authorised Repairers, we will handle the settlement of the repair cost directly with them, eliminating the need for you to make any payments. In most cases, you will have nothing to pay at the time of repair. However, if you decide to use an alternative garage or repairer, you may be required to pay the bill in full following an authorised repair. Rest assured, once the repair is verified, we will promptly reimburse you directly for the covered expenses. Our aim is to provide convenience and financial peace of mind throughout the repair journey.

As long as your car has an up to date service history you don’t necessarily need to service the car before we put it on cover. However, if the vehicle doesn’t have evidence that the last service was performed at the correct time, then you will need to arrange to have the car serviced to the manufacturer’s recommendations before your warranty cover is effective. Please refer to Section G – Servicing your vehicle for full details.

No, you don’t have to have a car inspected before it can go on cover.

Our plans are available in lengths to suit your needs. From monthly cover to 12, 24 or 36 month plans.

You can choose to pay for your plan in full, over 4 month or PAYG (monthly pay as you go).

All Warrantywise plans come with a no question 30 day money back guarantee. You can cancel the plan at any time within the first 30 days and providing you have not requested that we meet the cost of any repairs, we will cancel the plan and refund your payment without deduction.

We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.

Our repairs office hours are 8.30am-5.00pm Monday – Friday (except bank holidays). If you breakdown within a geographical area, please phone our 24/7 breakdown service on 0800 054 2174. For full details on what to do with regards to repairs out of hours, please refer to Section H in your plan book. 

 

It is important to stop driving the vehicle immediately, and call our repairs team on 01254 355102. The lines are open Monday to Friday, 9am to 5pm and Saturday 9am to 12pm. In the case of an emergency breakdown out of hours, please call 0800 054 2174. If you continue to drive after you suspect a fault, it could invalidate your warranty. Rest assured, we are here to assist you throughout the process.

The Oxford English Dictionary defines ‘Electrical’ as: (1) concerned with, operating by, or producing electricity. This means it has to be powered by, use, or produce electricity in order to function. NB: There are some items listed under our Additions that are not included with the main cover.

The Oxford English Dictionary defines ‘Mechanical’ as: (1) relating to or operated by a machine or machinery. (2) relating to physical forces or motion. This basically means it has to be a part that moves, is moved and/or is acted upon by something else that makes it do that motion. NB: There are some items listed under our Additions that are not included with the main cover.

If, during a journey, your Vehicle suffers a Breakdown within Great Britain you can telephone 0844 693 1910 (24h service) and we will arrange for an engineer to attend to provide roadside assistance and/or recovery to an Authorised Repairer or a Repairer of your choice. If your Vehicle suffers a breakdown whilst in the European Union, you will need to make your own recovery arrangements. We will reimburse you within our normal terms and limits for a validated repair.

If you need to pay for a hire car, because your vehicle is off the road with a valid warranty repair, you can be reimbursed for up 10 days for car hire, please refer to your plan book for the amount per day.

If you purchased your plan directly, then yes. If you sell your car, you can transfer the remainder of your warranty plan to your new vehicle. Depending on the make, age and mileage of your new car additional charges may apply. Call our admin team on 0800 001 4990 for full details.

We take complaints very seriously and all complaints are thoroughly investigated by our Customer Relations Team. Our commitment to customer satisfaction means that if you are dissatisfied with the initial response, we have an escalation process in place to address your concerns further. We value your feedback and strive to continuously improve our services, ensuring that your experience with Warrantywise is of the highest standard. For more information on the escalation process, please refer to our complaints page. And if we cannot resolve your complaint between ourselves, you can refer it to Edd China for consideration in his role as Final Arbiter.

All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.

Edd China fulfils the role of independent arbiter, this means he has the final say over any dispute that we cannot resolve between ourselves, subject of course to your statutory rights.

Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023 he passed over the responsibility of final arbiter, on any issues we cannot resolve between ourselves, to Edd China who takes up the role and will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.

Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "www.warrantywise.co.uk" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty cover together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

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*Please refer to specific plan terms and conditions.