Car plan level – 04/40.

Warranty FAQ’s.

What is a used car warranty?

A used car warranty can help drivers manage the cost of unexpected repairs once the manufacturer’s warranty has ended.

Warranty plans vary, so check the plan documentation carefully for listed components, exclusions, repair limits and any conditions you need to follow.

What is a discretionary warranty?

A discretionary warranty means each repair request is assessed individually, based on its particular circumstances rather than relying on automated systems. This allows the full context of each request to be considered before a decision is made.

Why should I consider an extended warranty?

An extended warranty can help you manage the cost of mechanical or electrical repairs, subject to the plan and individual assessment of each repair request. Add-ons such as breakdown recovery, car hire or onward travel may also be available depending on the plan level.

How do I choose the right warranty plan for my vehicle?

The warranty plan options available to you will depend on factors such as your vehicle’s age and mileage. You can then tailor selected features and limits to reflect your needs and budget.

Can I choose my own garage?

Yes. You can use a VAT-registered garage of your choice or a Warrantywise Authorised Repairer. If you use your own garage, check that the labour rate is within the limit shown on your plan schedule.

Do I need to service my car before my warranty starts?

If your car’s most recent service was completed in line with the manufacturer’s recommended schedule, you may not need to service it before your plan starts.

You will need to arrange a service within 14 days if you are unable to provide evidence of servicing, and you must follow the recommended schedule throughout the plan.

Why is regular servicing important for my warranty?

Regular servicing helps keep the vehicle properly maintained, and provides evidence that the vehicle has been serviced in line with the plan requirements when a repair request is assessed. Keep your service invoices and records, as Warrantywise may ask to see them.

What if my used car has missed a service?

Before the plan starts, the vehicle’s servicing must be brought up to date in line with the manufacturer’s recommendations, including any recommended upkeep. You will need to provide evidence that the required service and any associated work have been completed.

Does my car need an inspection before I take out a warranty?

No, you do not usually need to have your car inspected before taking out a Warrantywise plan. However, you will need to provide accurate information about your vehicle such as its age, mileage and service history.

How long will my warranty plan last?

Warrantywise plans are available on a monthly basis or for fixed terms of 12, 24 or 36 months. Your quote will show the available plan lengths and prices, allowing you to compare the options before making a decision.

What payment options are available?

You can pay for your Warrantywise plan in full, spread the cost over four months or choose a monthly pay-as-you-go option. Before choosing, check the payment schedule so you understand how much you will pay, when payments are due and how the pay-as-you-go option works.

Can I cancel a plan and receive a full refund?

You can cancel your Warrantywise plan within the first 14 days and receive a full refund, provided you have not asked Warrantywise to contribute towards the cost of a repair.

What if I want to use a garage of my choice for repairs?

We always recommend using one of our Approved Repairers. These repair facilities undergo careful monitoring to guarantee the best workmanship and service quality. However, we understand that you may have a preferred garage in mind. If that’s the case, please ensure they are VAT registered and follow our provided ‘Repairs Procedure’ outlined in the plan booklet. It’s also crucial to verify that their labor rate aligns with your warranty schedule.

What should I do if my car breaks down outside office hours?

If your car breaks down outside Warrantywise’s repairs office hours, including at weekends or during bank holidays, call the 24-hour breakdown assistance line on 0800 054 2174. Always follow the out-of-hours repair procedure in your plan book before agreeing to any repair work.

What should I do if my car develops a problem?

If you notice a problem or warning sign, stop driving as soon as it is safe to do so. Continuing to drive could cause further damage and may affect your repair request.

Contact the Warrantywise repairs team on 01254 648 212, and they will explain the next steps and the information required. Do not authorise repair work unless you have received written authorisation from Warrantywise.

What are electrical parts?

Electrical parts are components that use, generate, store or control electrical power within your car, for example sensors, control units and dashboard displays. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.

What are mechanical parts?

Mechanical parts are components that use movement or force to help your car operate, for example parts within the engine, steering and suspension systems. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.

What happens if I breakdown abroad?

If your car breaks down while you are travelling abroad, you will need to arrange and pay for recovery. If the vehicle requires repairs, contact Warrantywise as soon as possible and follow the repair procedure set out in your plan book.

What if I need a hire car?

If your vehicle is off the road while an authorised repair is being completed, Warrantywise may contribute towards the cost of a hire car for up to 10 days. Check your plan book for full details, including any daily rate or vehicle-type limits.

I’m selling my car. Can I transfer my warranty?

The plan cannot be transferred from your current car to another vehicle, however you may be able to cancel it and put any remaining balance towards a new Warrantywise plan for your own or a family member’s vehicle.

What if I have a complaint?

Contact Warrantywise if you are unhappy with the service or a repair decision. The Customer Relations Team will investigate and respond to your complaint, and if you remain dissatisfied, you can ask for it to be escalated. If the matter cannot be resolved, you may refer it to our final adjudicator. Visit the complaints page for details of the process and timescales.

Who will deal with my call to request a repair or complaint?

All calls are answered directly from our UK offices by our knowledgeable and experienced customer advice teams. We take pride in providing exceptional customer service and ensuring that your enquiries and concerns are addressed promptly and efficiently. Our dedicated teams are here to assist you with any questions you may have, offering expert guidance and support.

What is Edd China’s involvement?

Edd China fulfils the role of expert adjudicator, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.

What involvement did Quentin Willson have?

Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of expert adjudicator to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.