- Reliability Index score out of 100
- 75
- Average repair cost
- £672
- Most regular repair request
- Electrical system
- Average age at repair
- 8 years
- Average mileage at repair
- 58,800 miles
Considering a Used Renault Captur? Here’s What You Need to Know About Its Reliability
The Renault Captur is a popular choice in the UK’s competitive small SUV market. Since the release of the Captur in 2013, there has been over two million units of the car sold globally, which makes it one of Renault’s best-selling models [1].
The Captur’s popularity is reflected in the Driver Power New Car Survey, where it has ranked in the top 40 out of 75 cars for three consecutive years [3].
So, it’s a firm favourite amongst UK drivers, but how does the data stack up regarding reliability? This is a breakdown of what you can expect from the Renault Captur based on the most recent Warrantywise Reliability Index data.
Overall Reliability Score: 75
The Renault Captur scores 75 on the Reliability Index securing 5th place. While this isn’t at the top of the list compared to other SUVs, it’s still a respectable score. Let’s consider the details behind that score to make an informed choice.
Most Regular Repair Requests
The most regular repair requests for the Renault Captur typically involve the electrical system. Electrical issues can be particularly tricky because they’re not always predictable and can cause inconvenience when they do arise. Addressing these issues sooner rather than later is key to avoiding more significant problems down the line.
According to AutoExpress, the Renault Captur can experience software glitches which coincide with the electrical system – it has been found that the trip computer, display brightness and tyre pressure monitor can reset themselves [4]. Drivers have also reported non-engine electrical faults, particularly affecting the air conditioning and satellite navigation systems [5].
Electrical problems can be challenging to diagnose and repair, and they’re not uncommon in vehicles that come with a host of electronic features. It’s often best to consult a professional mechanic for accurate diagnosis and repair of electrical and electronic problems.
As cars become more advanced and complex, securing peace of mind has never been more important. With an extended warranty, you can drive confidently knowing you’re protected – including protection for electrical issues, subject to your Warranty Plan*. Don’t let unexpected repairs catch you off guard financially – explore the benefits of an extended warranty today.
Most Expensive Repairs: Gearbox Issues
The most expensive repair request for the Renault Captur was for issues relating to the gearbox and the clutch which cost £4,288.70. Whilst issues relating to both major car parts costing this much don’t crop up that often, they can occur.
Clutch and gearbox issues have been reported by Renault Captur owners. Drivers have trouble shifting gears, especially in heavy traffic, with some describing a clutch judder or the clutch pedal not returning properly after being pressed [6].
The automatic transmission, relating to the automatic gearbox in some Captur models can also be jerky and slow to respond [7].
While a new clutch or gearbox may resolve some problems, it’s not always a complete solution, and professional diagnostic tests are often necessary to pinpoint the exact cause.
Captur owners should be aware of these potential problems and factor in possible repair costs when considering this vehicle. You may also wish to consider an extended warranty for your vehicle to help protect you from expensive repairs. Consider it your safety net. Keep in mind, however, no warranty can include everything. Be sure to read your plan book in full before taking out your plan.
Average Repair Costs
On average, repair requests for the Renault Captur come in at £671.91. This is much lower than some other vehicles in the list of most reliable SUVs for example the Mitsubishi Outlander at £1527.79, and the Hyundai Tucson at £1471.85.
This data indicates that the Captur is relatively affordable to maintain when it comes to repair needs. Expensive repairs can and do happen, so protecting yourself with an extended warranty can offer some peace of mind. Be sure to read your Warranty Plan carefully to make an informed decision.
Age and Mileage
The average age at which repairs are typically requested is 7.5 years, and vehicles tend to have around 56,886 miles on the clock. Notably, the minimum age at which repairs have been noted is 3.9 years, which highlights that issues can also begin relatively early in the vehicle’s life.
The Renault Captur has the lowest average mileage at the time of fault in the list of most reliable SUVs. For example, the average mileage at time of fault for the Mitsubishi Outlander is 81,291. This suggests that, on average, faults are occurring after less driving compared to some other SUVs. Regular servicing can help prevent these issues and ensure your extended warranty remains valid.
Running Costs and Buyer Considerations
The market price for used Renault Captur models in the UK averages around £11,050.86, with prices ranging from approximately £2,479 to £24698 [8][9], depending on the model, year, and condition of the vehicle. Older models from 2013 to 2019 can start around £2,995 for the higher mileage examples, while more recent models from 2020 to 2024 typically range from £12,998 to £21,798.
It’s worth noting that prices can vary significantly based on factors such as:
- Trim level (e.g., Iconic, Play, S Edition)
- Engine size and type (petrol, diesel, hybrid)
- Mileage
- Condition
- Optional extras
For example, hybrid and plug-in hybrid versions tend to command higher prices, starting from around £16,000 for used models [10]. When considering a used Renault Captur, it’s important to factor in the specific model year, engine, and trim level to get a more accurate price estimate for the particular vehicle you’re interested in.
Final Thoughts
The Renault Captur offers a stylish and practical option in the used SUV market, particularly if you’re seeking a smaller vehicle. However, it’s important to factor in the potential for repairs, especially around the electrical system, gearbox and clutch.
With a repair request for around £4,288.70 and the possibility of high-ticket repairs, ensuring you budget for these scenarios will help you enjoy your Captur with minimal stress.
Doing your homework on your desired vehicle could save you time and money. When you understand what can go wrong and look at the potential cost implications, opting for an extended car warranty could be the more sensible option. Start your quote and buy online today.
The 10 most reliable SUVs 2024 by overall score
Here are the top 10 most reliable used SUVs for 2024 according to our Reliability Index data. Each vehicle has been given a reliability rating out of 100, along with key insights, including average repair costs, the most expensive repair requests, and the average age at which repairs are needed.
The Honda CR-V leads with a top score of 85, followed by the Mitsubishi Outlander at 81. Dacia Duster comes third with 79, while Kia Sportage and Ford Ecosport score 78 and 77 respectively. Renault Captur achieves 75, with Hyundai ix35 and Nissan Juke tied at 72. BMW X3 and Hyundai Tucson round out the list, both scoring 71.
| Rank | Vehicle | Score |
|---|---|---|
| 1 | Honda CR-V | 85 |
| 2 | Mitsubishi Outlander | 81 |
| 3 | Dacia Duster | 79 |
| 4 | Kia Sportage | 78 |
| 5 | Ford Ecosport | 77 |
| 6 | Renault Captur | 75 |
| 7 | Hyundai ix35 | 72 |
| 8 | Nissan Juke | 72 |
| 9 | BMW X3 | 71 |
| 10 | Hyundai Tucson | 71 |
Sources
Disclaimer: Warrantywise Reliability Index Scoring and Data: Rank is measured by repair request frequency, average vehicle age at the time of fault, average mileage, and average labour time, from 1 August 2021 and 1 August 2024, and includes vehicles between three and ten years old where there are a minimum of 250 cars on plan. Average repair costs collated over a period between 1 August 2021 and 1 August 2024. Since the sample was selected, Warrantywise has seen a significant rise in the price of labour and parts, which will impact future repair costs. All data used is from Warrantywise’s proprietary internal research. Warrantywise believes the information contained herein to be accurate at the time of release. However, the company may upload new or updated information if required and assumes that it is not liable for the accuracy of any information interpreted and used by the reader.
Warranty FAQs.
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A used car warranty can help manage the cost of unexpected repairs after a manufacturer’s warranty ends. Warranty plans vary, so check the plan documentation carefully for listed components, exclusions, repair limits and any conditions you need to follow.
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A discretionary warranty means each repair request is assessed individually, based on its particular circumstances rather than relying on automated systems. This allows the full context of each request to be considered before a decision is made.
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An extended warranty can help you manage the cost of mechanical or electrical repairs once the manufacturer’s warrant has ended. Add-ons such as breakdown recovery, car hire or onward travel may also be available depending on the plan level.
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The warranty plan options available to you will depend on factors such as your vehicle’s age and mileage. You can then tailor selected features and limits to reflect your needs and budget.
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Yes. You can use a VAT-registered garage of your choice or a Warrantywise Authorised Repairer. If you use your own garage, check that the labour rate is within the limit shown on your plan schedule.
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Once Warrantywise has provided written authorisation, the garage can carry out the agreed repair. If further work or a change in cost is needed, the garage must contact Warrantywise and receive additional authorisation before continuing.
Payment arrangements depend on the garage you use. Warrantywise will normally pay the agreed repair contribution directly to an Authorised Repairer. If you use your own VAT-registered garage, you may need to pay first and provide the required documentation for reimbursement.
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If your car’s most recent service was completed in line with the manufacturer’s recommended schedule, you may not need to service it before your plan starts.
You will need to arrange a service within 14 days if you are unable to provide evidence of servicing, and you must follow the recommended schedule throughout the plan.
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Regular servicing helps maintain your vehicle and provides evidence that you have followed the plan requirements. Keep your service invoices and records, as Warrantywise may request them when assessing a repair request.
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Before the plan starts, the vehicle’s servicing must be brought up to date in line with the manufacturer’s recommendations, including any recommended upkeep. You will need to provide evidence that the required service and any associated work have been completed.
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No, you do not usually need to have your car inspected before taking out a Warrantywise plan. However, you will need to provide accurate information about your vehicle such as its age, mileage and service history.
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Warrantywise plans may be available monthly or for fixed terms of 12, 24 or 36 months. The terms and prices available for your vehicle will be shown in your quotation.
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You can pay for your Warrantywise plan in full, spread the cost over four months or choose a monthly pay-as-you-go option. Before choosing, check the payment schedule so you understand how much you will pay, when payments are due and how the pay-as-you-go option works.
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You can receive a full refund if you cancel within 14 days, provided you have not asked Warrantywise to contribute towards a repair. Check your plan book for the full cancellation conditions.
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If your car breaks down outside Warrantywise’s repairs office hours, including at weekends or during bank holidays, call the 24-hour breakdown assistance line on 0800 054 2174. Always follow the out-of-hours repair procedure in your plan book before agreeing to any repair work.
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Stop driving as soon as it is safe to do so, as continuing could cause further damage. Contact the Warrantywise repairs team on 01254 648 212 for the next steps, ans do not authorise repair work until you have received written authorisation from Warrantywise.
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Electrical parts are components that use, generate, store or control electrical power within your car, for example sensors, control units and dashboard displays. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.
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Mechanical parts are components that use movement or force to help your car operate, for example parts within the engine, steering and suspension systems. For full details please refer to your plan booklet, as the parts listed will depend on your plan level.
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If your car breaks down while you are travelling abroad, you will need to arrange and pay for recovery. If the vehicle requires repairs, contact Warrantywise as soon as possible and follow the repair procedure set out in your plan book.
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If your vehicle is off the road while an authorised repair is being completed, Warrantywise may contribute towards the cost of a hire car for up to 10 days. Check your plan book for full details, including any daily rate or vehicle-type limits.
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The plan cannot be transferred from your current car to another vehicle, however you may be able to cancel it and put any remaining balance towards a new Warrantywise plan for your own or a family member’s vehicle.
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If you are unhappy with the service you have received, you can contact us via post, online form or by phone. Visit our Complaints page for more information.
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Our customer service teams are based in our Blackburn office. When you contact Warrantywise about a repair request, complaint or question about your warranty plan, you’ll speak to a member of the relevant team who will guide you through the next steps.
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Edd China fulfils the role of expert adjudicator, this means he has the final say over any dispute that we cannot resolve between us, subject of course to your statutory rights.
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Quentin Willson was instrumental in working with Warrantywise from 2007 to 2023 to develop our extended warranty plans to ensure they are clear, transparent and comprehensive. In July 2023, he passed over the responsibility of expert adjudicator to Edd China who will use his ‘discretion’ to ensure a fair and equitable resolution on a case-by-case basis.