Edd’s expert knowledge
Automotive enthusiast, presenter, master mechanic, motoring specialist, and inventor, Edd China, best known for co-presenting the Discovery Channel’s Wheeler Dealers programme, shares his passion for all things automotive and gets under the bonnet of used car warranties.
How I work with Warrantywise
As a passionate advocate in the automotive industry, I strongly endorse the importance of used car warranties, they can offer priceless peace of mind and financial protection against unforeseen repairs. Warrantywise stands out by providing a discretionary warranty like no other, what I mean by this is that they consider each repair request on its merits to decide if a repair is appropriate, and that’s just one of the many reasons I chose to work with them.
In my role as an arbiter, I am dedicated to ensuring that the warranty plans are not only fair and transparent but also customer-oriented. Should a dispute arise that cannot be resolved through the usual channels, it is my responsibility to step in and use my final discretion to find a resolution. With this unique approach, Warrantywise sets a remarkable standard in the industry.
To help you understand the complexities of used car warranties, including the discretionary aspect, I’ve created a few short videos I call them ‘Edd’ splainers’…
Browse Edd's collection of videos.
If you'd like to know what the term 'consequential damage' means or simply want to know what a car warranty is, you're in the right place as Edd shares his expert knowledge.
What is a car warranty?
All the information you need about warranties in a short video – no confusing terms or jargon. Edd simplifies what a car warranty is and explains how having a comprehensive warranty ensures that you are financially protected.
The benefits of a used car warranty
When a master mechanic stops to share the benefits of a used car warranty, we have to take note. From avoiding unexpected repair costs to 24/7 roadside assistance, Edd hammers out the advantages of car warranties for motoring peace of mind.
What is a discretionary warranty?
Edd explains how, unlike car insurance, a discretionary warranty allows Warrantywise the flexibility to assess each repair request on a case-by-case basis. Also, it’s his job to consider unresolved repair requests applying his discretion over Warrantywise if he believes it is fair to you to do so.
Warrantywise’s repair process
We understand that finding a fault with your vehicle can be stressful, which is why our friendly warranty experts are with you every step of the way. Here Edd explains our repair process. Just found a fault? We’ll keep you moving.
What does ‘betterment’ mean?
Learn all about why Warrantywise exclude betterment from our plans in this short video from Edd. This explainer will provide you with the clarity needed to make an informed decision about your warranty.
What is ‘consequential damage’?
Edd explains all about consequential damage in this short video and why Warrantywise include it as standard, when many others don’t! This explainer will provide you with the confidence to make an informed decision about your car warranty.
Parts replaced in pairs
Certain vehicle components work in pairs. Where it is important to do so, during warranty repairs, parts may be replaced in pairs rather than individually. Edd explains the benefits of this and how it can save you money, and hassle, in the long run.
Premature failure explained
You may have heard the term ‘premature wear and tear’ or ‘premature failure’ as it is now classified. Edd explains what this means for you and your warranty and how you should not be experiencing premature failure. Premature failure can pose a safety risk to motorists.
What are ‘additions’?
Plan Additions are there to make your warranty even better and give you more choices to customise it according to what matters most to you. Here, Edd explains how warranty additions can provide you with added peace of mind.
What’s not included?
No warranty can include everything, which is why it’s crucial to read your Warranty Plan to know what’s included and, more importantly, what’s not. Edd highlights the importance of fully understanding your warranty plan before you buy.
Edd's warranty checklist.
Follow Edd's step by step guide to help minimise the chance of any repair request being declined. If you have any questions about anything in this list please call us, we're here to help.
Double check that you have the car warranty plan and additions you need
We give you 30 days to change anything you missed when signing up for your car warranty, as long as you haven’t made a repair in the meantime.
Stop driving your vehicle the moment you think something is wrong!
If you carry on driving you can make the problem worse, and this could invalidate any repair request you make.
Your vehicle servicing is up to date, using a VAT registered garage
You make sure your car has been properly serviced, and our car warranty will look after your vehicle.
Don't repair your vehicle without our prior authorisation
Tell us what you’re doing before you pay for any repairs to your vehicle, so we can log it. We can’t guarantee we’ll pay for the necessary repairs if you don’t let us know first.
Our expert examiners are available to diagnose a problem
If we’re unsure about the exact nature of a part failure we may ask an expert engineer to examine your vehicle. This is a standard process and assists us in cutting out confusion.
Contact us for any advice and guidance
If you’re unsure about your car warranty or need further guidance, we’re here to help. You can call us on 0844 335 1988, send us a message or read about our Repairs Procedure.
Under the bonnet.
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