Help Centre.
Find answers about our warranty plans, managing your account and requesting a repair. Whether you’re considering a plan or already have one, you can find practical guidance and the next steps here.
After a repair has been authorised
Once Warrantywise provides written authorisation, the garage can complete the agreed work. Find out what happens if the diagnosis changes, how payment is arranged and where to go if you experience a problem with the repair.
The garage must stop and contact us before completing any work that was not included in the original authorisation. You’ll need to wait for written authorisation while we review the additional work and confirm whether we can approve further repairs.
Payment arrangements depend on the method you choose and the circumstances of the repair.
Warrantywise may pay the garage directly, the supplying dealer may pay, or you may pay the garage first and receive the authorised amount from us.
We’ll confirm the arrangements for your repair. In all cases, we’ll need a VAT invoice made out to Warrantywise. If you pay the garage, we’ll also need proof of payment.
Contact our Repairs Team as soon as possible and provide your repair number, vehicle details and a description of the problem. Keep any invoices, photographs and information from the garage, as these may help the team understand what has happened.
Under the bonnet.
Visit our blog for updates, news, and knowledge in the world of cars, vans, EVs and everything in between with wheels.
Top 5 most reliable used vans in 2026
Read article Last updated: 27 August 2026Two in three drivers have garage anxiety as unexpected repair bills top concerns
Read article Last updated: 19 October 2026Car repair confidence 2026: two in three drivers worry about repairs
Read article
Let’s find your next step.
Whether you need help with a quote, an existing plan or a repair request, we’ll help you find the right team.