Help Centre.

A warranty plan can list specified mechanical and electrical components and additional services. Depending on the plan, these could include contributions towards repairs, diagnostics, labour, recovery and replacement vehicle costs.

Your plan book explains the listed components, repair process, limits, exclusions, servicing requirements, cancellation arrangements and other important information relating to your warranty.

Roadside assistance is included in your plan as standard. If your vehicle breaks down in the UK, call our 24-hour recovery service on 0800 054 2174 to arrange a mobile engineer to come out to you. They will either carry out repairs or transport you and your vehicle up to 25 miles from the point of the breakdown.

Warrantywise may contribute up to £75 per day towards a replacement hire vehicle for up to 10 days while your vehicle undergoes authorised repairs, which must be agreed in advance.

If you arrange the hire yourself, keep the agreement and receipts as we may need these when considering reimbursement.

If your vehicle breaks down abroad, you will need to arrange and pay for recovery, diagnosis and repairs yourself. Contact us as soon as possible and keep all invoices and supporting documents, and ensure the repairer’s invoice is addressed to Warrantywise.

Consequential failure is additional damage caused by the failure of another component. For example, a failed radiator could cause the engine to overheat and suffer further damage.

Premature failure is when a part that is not worn out develops an unexpected issue which, in our discretion, could lead to a breakdown if it isn’t repaired or replaced.

This is different from a part reaching the end of its expected working life through normal use.

Please note that we are unable to consider premature failure if your vehicle is over 10 years old or has travelled more than 100,000 miles.