Help Centre.
Find answers about our warranty plans, managing your account and requesting a repair. Whether you’re considering a plan or already have one, you can find practical guidance and the next steps here.
What’s not included in a Warrantywise plan?
No warranty plan includes every component, failure or repair. What is not included depends on your individual plan, so it’s important to check the exclusions, conditions and repair limits in your plan book and schedule.
No warranty plan includes every component, failure or repair. What is not included depends on your individual plan, so it’s important to check the exclusions, conditions and repair limits in your plan book and schedule.
Wear and tear refers to the gradual deterioration of vehicle parts through normal use.
Worn-out parts that have reached the end of their expected life due to age and mileage are not included in Warrantywise plans, and the garage’s diagnostic information will help us to assess these parts.
Drive-on damage is additional damage caused or made worse by continuing to drive after a problem develops.
If continuing to drive increases the damage, we may only contribute towards the repair costs we believe would have arisen if the vehicle had been stopped sooner.
Your plan book and schedule explain the exclusions and limits that apply to your plan.
These may include components that are not listed, pre-existing damage, missed servicing, or using your vehicle outside the agreed terms, such as for off-road driving or as a taxi.
Modifications from the manufacturer’s original specification may also affect a repair request.
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Whether you need help with a quote, an existing plan or a repair request, we’ll help you find the right team.